Candidate Success Associate, Multiverse
More information about location
1-5 days a week in office
Providing equitable access to economic opportunity for everyone.
Open for applications
Providing equitable access to economic opportunity for everyone.
501-1000 employees
Open for applications
More information about location
1-5 days a week in office
501-1000 employees
Company mission
Multiverse's goal is to break the expensive barrier between education and employment that is holding back companies and people.
Role
Who you are
- We are seeking a highly motivated and results-driven Candidate Success Associate to join our Admissions team at Multiverse.io
- Effective Communicator: The ability to explain complex information clearly and persuasively is key. This includes exceptional writing, listening, and speaking skills for various contact channels like phone calls, emails, and messages
- Result-Oriented: Being focused on achieving set targets and implementing plans effectively can significantly influence success in this role. The ability to maintain this focus, even under pressure or during busy periods, is important
- Customer Service Mindset: Strong skills in providing excellent customer service, including the ability to empathise with candidates, solve their problems effectively, and create delightful interaction experiences
- Collaborative: Successful candidates work well within teams, supporting colleagues and contributing to common goals
- Resilience: The capacity to remain motivated and perform under pressure is crucial. Challenges and setbacks are common, and being able to respond positively and learn from these experiences is key
- Adaptability: The ability to cope with and perform well under changing circumstances and shifting priorities
- Attention to Detail: The role requires a meticulous approach to ensure all information is accurate, all procedures are followed, and high standards are maintained
- Proactivity: Eagerness to reach out, initiate contact, and deliver support without needing to be prompted
- Personable: Being approachable, friendly, and having a genuine interest in people will help build a rapport with candidates quickly
- Persuasiveness: The ability to influence candidate decisions positively, "sell" programmes, and build excitement about opportunities
- Patience: Helps in managing candidate queries and concerns effectively, especially when dealing with complex situations or with candidates who need extra assistance
What the job involves
- This role is critical to our operations, providing vital support to Deal Fulfilment Executives in ensuring the completion and success of our challenging deals
- As a direct line of contact for our candidates, your impeccable interpersonal skills will offer valuable insights and guidance, enhancing the candidate’s journey throughout the application process
- Specifically, you will
- Actively reach out to candidates via phone calls, SMSs and emails, functioning as a primary human touchpoint to provide guidance, answer questions, and build excitement about our programmes
- Assist in driving candidates to start and complete their applications, thereby supporting deal fulfilment and positively influencing the conversion metrics
- Work in key collaboration with Deal Fulfilment Executives, implementing strategies designed to maximise fulfilment targets
- Create memorable and delightful candidate interactions to drive higher-quality candidate conversions and promote Multiverse's offerings
- Uphold proactive communication with internal team members, including aiding in gap and risk mitigation in candidate fulfilment
- Help achieve set performance metrics relating to application starts, completion rates, and approval percentages
- Exhibit flexibility and resilience in handling changing priorities and support deal fulfilment to ensure candidate progress in their journey
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognizing the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratizing access to tech education.
Steph
Company Specialist
Insights
Many candidates hear
back within 2 weeks
58% female employees
96% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Equity - every Multiverse has ownership in the business through equity options
- Quarterly M-Powered Days to refresh and recharge
- End of Year Company Shut Down
- 27 days holiday, plus 1 life event day and 2 volunteer days
- Hybrid & remote working - weekly or monthly visits to the London Office
- Team fun - weekly socials and regular offsite events
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- We've got your health covered with private health insurance with Bupa, a medical cash back scheme with Medicash and Life Insurance with YuLife.
- Dependency leave, enhanced Maternity & Secondary Parental Leave
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
Diversity & Inclusion at Multiverse
Siobhan Randell (Director of Diversity, Equity and Inclusion)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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