Technical Support Engineer, Athelas
$80-100k
+ Equity
Remote patient monitoring platform
Job no longer available
Remote patient monitoring platform
201-500 employees
Job no longer available
$80-100k
+ Equity
201-500 employees
Company mission
Athelas' mission is to bring simple, life-changing healthcare products to people around the globe to provide remote patient monitoring systems to the healthcare sector.
Role
Who you are
- A combination of exceptional technical aptitude, analytical skills, customer service orientation and communications skills are crucial for success in this position
- Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, or a related field, or equivalent work experience is required
- 1-3 years of experience in a technical support role, preferably within the healthcare industry
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience with SQL and database management
- Understanding of healthcare workflows and clinical documentation processes
- Understanding of web technologies (such as Apache, Tomcat, JSP, PHP, HTML, XML, or JavaScript) is preferred
- Knowledge of HL7, FHIR, and other healthcare data exchange standards is preferred
- Prior experience in Healthcare IT either in a provider setting or with a company providing healthcare information systems is preferred
- Previous experience working in a healthcare provider setting is preferred
- Exposure to Meditech or other HIS is a plus is preferred
What the job involves
- Commure + Athelas is seeking a Technical Support Engineer II to join our Technical Support Team
- You will provide both technical and operational support for the PatientKeeper product line, focusing on customer satisfaction and efficient support operations
- With a data-driven and customer-focused mindset, you'll be viewed as a key liaison with the functional teams and clients
- This full-time remote position will work with PatientKeeper’s clients to troubleshoot and resolve technical and usage issues on both the frontend and backend of the application
- You will play a vital role in ensuring the quality and reliability of PatientKeeper client systems, directly impacting the quality of care for hundreds of thousands of patients every day across the US, Canada and UK
- Provide technical support for healthcare software applications via phone, email, and remote sessions, focusing on resolving client issues and ensuring optimal system performance
- Troubleshoot and resolve application issues, including system errors, data discrepancies, network connectivity, and interface problems
- Document and maintain support cases in the company CRM system (Salesforce), tracking all support activities and resolutions
- Develop and maintain support documentation and knowledge base articles in Jira/Confluence
- Collaborate with clients to understand their workflows and provide guidance on system usage and best practices
- Work closely with Engineering and Product teams to identify and resolve software defects and implement software updates
- Assist with system upgrades, configuration changes, and optimizations to maintain system integrity and performance
- Conduct training sessions for internal teams and clients to enhance their understanding and utilization of the software applications
- Participate in on-call rotations to provide 24x7 client support
Our take
Gathering data on patients is vital to provide healthcare workers with the information that they need to reduce repeat hospitalizations, but retrieving such data requires patient monitoring through expensive medical equipment. This ultimately reduces spaces in hospitals and clinics when patients could otherwise be cared for from home, presenting an increased demand for remote patient monitoring (RPM) technology.
Athelas develops RPM hardware and software platforms, helping the healthcare industry monitor the health data of patients without the need for them to be present in hospitals or clinics. The company's solutions include remote devices for blood diagnostics, sensor-driven pillboxes, and glucometers, which connect through software applications for doctors, EHR integrations, and a unified RPM platform.
Whilst the company faces competition from other RPM platforms, Athelas stands out by providing a comprehensive range of hardware monitoring devices and software applications, ultimately contributing toward an all-in-one RPM ecosystem. The company reports that its solutions have resulted in a 30% increase in patient engagement and a 20% reduction in hospitalizations and ER visits. A merger with fellow healthcare infrastructure unicorn Commure in 2023 will combine both companies' fast-growing revenue lines and promise a lucrative future Athelas.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2022
$60m
SERIES B
Aug 2021
$72m
SERIES B
Total funding: $156.2m
Company values
- Relentlessly Resourceful - There is no task that is too big to solve - we will try to use every resource at our disposal to get the job done
- Extreme Ownership - We all take on serious end-to-end responsibility of products and services. Our teammates all pride themselves on being real owners within the company
- Patients Drive Product - We make our product decisions based on what’s best for the patients. Period
- Say Yes before No - As a team we always try to find solutions before saying no. As a company our goal is to create new products and services that drastically improve healthcare. That requires saying yes before no
- Embrace the Adventure - We love all the fun that comes with building companies and products. We all embrace the adventure of being here and are ready for whatever comes our way
- Collective Success - We focus on collective success as a team. We are great teammates to each other and great partners to our customers
Company HQ
Jackson Park, Mountain View, CA
Articles
Founders
Tanay Tandon
(CEO)Experience as Software Developer and Engineer for Trringg Systems, Clipped.me and Wit.ai. Researcher for the AI Department of Stanford University from 2013 to 2016.
Deepika Bodapati
(Co-founder)Experience as Researcher for the NASA Ames Research Center. Researcher at the Multimodality Molecular Imaging Lab (MMIL) of Stanford University from 2010 to 2015.
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