General Manager, Industrious
Germany
Salary not provided
Expert level
Berlin
Flexible workspaces
Job no longer available
Flexible workspaces
501-1000 employees
PropertyB2BProductivityOffice
Job no longer available
Salary not provided
Expert level
Berlin
501-1000 employees
PropertyB2BProductivityOffice
Company mission
To be the workplace where you belong.
Role
Who you are
- You’re excited about growing a high-performance team through hiring, building trust, coaching, and inspiring
- You know how to drive engagement within your team, so they always want to go the extra mile
- You’re the first person to celebrate their successes but know how to have the tough conversations needed to drive change
- We are looking for people with a proven track record of success in new business unit launches and multi-unit management, who have led teams of 10+ to deliver exceptional results
- You have an owner/operator mentality when it comes to managing a P&L
- You are adept at analyzing data, identifying trends and issues, and knowing the levers you need to pull to maximize profitability
- You are always looking to develop the commercial acumen and business understanding of your team, so they become better managers of their locations
- We are looking for people who have experience with P&L management and have a proven track record of developing strategies that drive P&L performance
- You have your finger on the pulse of sales in your market
- You know our product, why members want to join us, and how to ensure they stay
- You love coming up with innovative ways to drive sales at a local level and are comfortable negotiating complex deals with large potential customers on a regional scale
- You’re energized by delivering sales coaching to improve your team’s skills and outcomes
- We are looking for people who have experience managing sales teams in an in-person, direct-to-customer environment
- You live and breathe hospitality
- Not only do you know what great service looks like, but you know how to coach and inspire your team to deliver it
- You have an eye for the details, and place customer experience at the forefront of everything your team does
- We are looking for people who have worked in high-touch service environments and have consistently delivered excellent customer experience
- Minimum of 10 years of proven leadership and and a track record of exceeding sales targets and the ability to inspire large teams to produce exceptional results ideally both in a national and international context
- Strong financial planning and analysis skills, along with strong commercial acumen are required in order to manage a P&L in a high-growth environment
- Excellent problem solver under conditions of uncertainty/ambiguity
- Track record of innovating or materially improving a business rapidly or with limited resources
- High degree of comfort working in a team with other executives
- Strong management and coaching skills, with comfort overseeing the hiring and development of German teams
- Passion and energy for leading teams, and creating exceptional customer experiences
- Able to organize, plan, and manage multiple activities to accomplish desired results under tight deadlines
- Able to effectively make sound decisions under tight deadlines
- Enjoy working in a fast-paced environment
- Have strong technical aptitude and analytical skills
- Must be team-oriented and be able to lead productive, multi-discipline meetings
- Have impeccable and concise communication and presentation skills, verbal and written
- Find it easy to bridge corporate and start-up culture
- Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining a constant focus on meeting/exceeding requirements and expectations
What the job involves
- As the first General Manager of our German market, you’ll be in charge of launching our entire operations in this new market
- This will involve opening new flex office locations and managing the daily operations of all those locations
- You will oversee a team of hospitality, sales, and operations staff
- You’ll set the market's strategic direction and drive customer experience, sales, and operational excellence
- In this role, you’ll report to the Head of EU. You will build and oversee a diverse team, consisting of Member Experience Managers, Sales Managers, and Member Experience Associates
- In this role, you will have full ownership of the P&L for your market. Your success will be measured based on performance against metrics including Unit Revenue growth, EBITDA, and NPS
- In this role, you will manage locally-based sales team members who will be responsible for managing the end-to-end sales process and pipeline. You’ll be hands-on with your market’s most complex deals, and launch new locations as your market expands
- In this role, you’ll manage a front-line team whose goal is to create a workplace experience that welcomes, empowers, and delights our members. You’ll work hand in hand with cross-functional partners in Facilities and Member Tech to deliver our best-in-class member experience
- As a new market GM you will need to build and execute a deep knowledge transfer strategy
- You will have to embody the company culture and ethos to connect the global and regional corporate team with the local unit teams as well as the various business stakeholders such as partners, key vendors, and asset owners
- You’ll report on and take action against key performance metrics, including, but not limited to: Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, operational consistency, and Industrious’ compliance with local regulations and practices
- You will participate in the development and refinement of Industrious’ network strategy, guidelines, and systems, in collaboration with cross-functional partners
- You’ll collaborate with the Marketing team to develop and execute strategies for user acquisition, customer engagement, retention, partnerships, and win-back strategies
- You’ll ideate and implement product improvements and innovations
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple from 2019 to 2023 and recently took over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Stock Options - We want you to be invested in Industrious’ success. All salaried Industrious employees receive a stock options grant that starts vesting on day one
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company values
- We act with INTEGRITY: We believe in doing the right thing, even when it's more difficult or time consuming. This means being honest, having a strong moral compass, and the ability to make tough decisions
- We show EMPATHY: Our team truly cares about our members, partners, and each other - and it shows. We treat one another with respect and compassion and put the interests of the team before our own
- We've got GRIT; Our team is passionate, motivated, and resilient. We aren't afraid of hard work and preserve to overcome any obstacles that come our way
Company HQ
Union Square, New York, NY
Articles
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they were the CEO and Co-Founder of Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
Justin Stewart
(Co-Founder)Formerly served as the Director of Acquisitions and Operations at Windham Development and Windham China, where they headed their US Real Estate operations
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