Operations Specialist, Xero
Cloud-based accounting software
Job no longer available
Cloud-based accounting software
1001+ employees
Job no longer available
1001+ employees
Company mission
To make life better for people in small business, their advisors, and communities around the world.
Role
Who you are
- You will thrive in a fast-paced environment, and will be energised by a dynamic role, who's comfortable with ambiguity and working on multiple initiatives concurrently
- Running a process from start to finish
- Managing key processes with the use of relevant technology
- Supporting multiple projects with multiple stakeholders and team members
- Managing communications and change across cross-functional teams
- Experience with Asana, Zendesk, Gmail, Google Docs, Google Slides, and Google Hangouts
- Salesforce experience preferred
- Reporting and data management
- Effectively working across functions and in geographically distributed teams
What the job involves
- You’ll design and oversee all operational elements for the Content Marketing team to support the delivery of content at scale
- This is a global team that works with stakeholders across the business
- Ensuring a high degree of organisation is vital to the success of the team
- With a spirit of continuous improvement and a love of processes and systems, you’ll design, implement and manage effective processes
- Support the content leadership team in coordinating key initiatives and project management support
- Identify and implement the change on areas for business, process and technology improvement to maximise the impact our team has on the business and our customers
- Create and maintain reports that track and show progress against the our strategy and roadmap
- Take the lead to investigate and solve technology improvements/issues/risks with the right stakeholders
- Be the conduit and relationship manager with key internal stakeholders to establish and lead an approach to how we plan and deliver content
- Be responsible for managing the user access of our systems and technology across the team and ensure that we have the right processes and governance in place, to ensure our regional coordinators use it correctly
- Complete checks and balances that the right processes are being followed and that the end result for our customers is beautiful and engaging
- Ensure that we have global coverage monitoring stakeholder questions regarding content and our systems via slack and email and manage and respond
- Timely support is provided to the Content team and stakeholders that is clear, insightful, and accurate
- We have checks and balances in place to ensure we deliver high quality content
- There is fast turnaround timeframe for any related tickets where your system expertise is needed
- The quality, timelines and accuracy of documentation is excellent
- We’re able to track, share and celebrate the successes we achieve through reporting of our strategic initiatives
- You’re a fantastic team player who’s regarded as a ‘subject matter expert’ in the systems you operate/know about and seen as enabler to the teams success
Our take
For a long time, high-quality financial services have been reserved for large-scale businesses. Xero solves this problem by giving small businesses, accountants, and bookkeepers access to best-in-class finance and accounting solutions.
Xero is one of the largest companies of its kind, with its promise to save time and effort for small business owners - who often don’t have in-house accounting teams - capturing interest and allowing the company to scale. It has a strong rival in Intuit QuickBooks, which offers similar services, but competes by being most effective for growing startups, and having an incredibly simple user experience.
A series of acquisitions and partnerships, including the purchase of Instafile in 2018, have consolidated Xero’s market share. The company continues to add new integrations, such as with Vehocheck Workshop Manager, and the 2023 launched Beautiful Business Fund that will help small businesses accelerate growth.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
3% employee growth in 12 months
Company
Company benefits
- Top-spec MacBook or HP Z-book
- Employee Share Plan (own a part of Xero!)
- 23 days holiday plus Bank Holidays (plus an extra 3 days over the Christmas period!)
- 10 days Wellbeing Leave (for sickness, emergencies and taking a mental health break)
- Company Pension Scheme (matched contributions up to 4.5%)
- A range of wellbeing initiatives
- Remote and Flexible Working
Company values
- Human - Xeros are authentic, inclusive and really care. We’re kind and assume the best intent. We’re inclusive, approachable and show empathy. We’re willing to be vulnerable, sharing our fears, failures and learnings.
- Ownership - Xeros deliver on commitments. We do what we say we’ll do. We own our mistakes and take positive action. We move fast to get the right things done.
- Challenge - Xeros are curious. We think and dream big. We welcome challenging conversations and do it with respect. We lead and embrace change, seeking new and better ways.
- Beautiful - Xeros create experiences people love, and that inspire and delight. We do high-quality work and go the extra mile.
- Team - Xeros are great team players. We champion Xero’s purpose and priorities. We work together to do what’s best for Xero and our customers. We appreciate and celebrate each other and our successes.
Company HQ
Te Aro, Wellington, Wellington
Articles
Leadership
Rod Drury
(Founder)Previously Consultant at EY, Founder of Glazier System. Was CEO of AfterMail and Director at TradeMe. Also founded Pacific Fibre and was Director at NZX.
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