Customer Success Manager, Joy
3-5 days a week in office (Highbury, London)
The operating system for preventative healthcare
Be an early applicant
The operating system for preventative healthcare
1-20 employees
Be an early applicant
3-5 days a week in office (Highbury, London)
1-20 employees
Company mission
To change the health system from a reactive model that treats disease, to a proactive model that helps people to stay healthy
Role
Who you are
- We believe in a world where care is personalised, proactive, and accessible to everyone. If you’re passionate about making a difference and want to be part of a mission driven team, we’d love to have you on board!
- You align with our values (see the values doc)
- You’re a seasoned customer success manager with at least 1-2 years under your belt, managing a diverse range of clients and deals
- You’ve successfully juggled a large number demanding accounts at once, understanding what it takes to keep clients happy and ensure future renewals
- You’re a proactive and collaborative team player with great time management skills. You can handle multiple accounts and assignments simultaneously
- You have a knack for identifying and maximising business value, both for the client and the company
- You’re strategic in prioritising your workload and managing your book of business
- You're extremely ambitious and willing to work hard at a fast-paced startup to get ahead
- You’ve got a keen eye for spotting opportunities and solving problems. You can quickly figure out what your clients need and find creative solutions
What the job involves
- Our mission is to create delighted customers. We do this by partnering closely with them and ensuring they quickly realise the benefits of Joy
- You'll be the customer champion. From onboarding new customers to building lasting relationships with our most loyal clients, you'll be the face of Joy
- As a Customer Success Manager, you'll wear many hats. You'll strategise, build relationships, and showcase Joy's value to ensure our customers thrive
- You'll be instrumental in helping customers define their goals and helping them outline their objectives through the creation of a joint success plan
- This plan will serve as the foundation to drive value across their journey with Joy
- Manage a portfolio of customers/deals
- Become a Joy product expert and use this knowledge to effectively guide customers towards their desired outcomes
- Ensure product adoption by onboarding/supporting new customers and working closely with the implementations team
- Identify, track, and improve the health status of each of your customers
- Relatively early starts - our customers tend to start work early c.8 am. So if you're a morning person this will work well. Our customer-facing roles should be rocking and rolling by 8:30
- Make sure that customers get maximum value from Joy and give them insight into this through high-touch engagements
- Conduct QBRs to assess customer health, identify opportunities, and drive renewals
- Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
- Be the voice of the customer back into our organisation
- You’re unafraid of ambiguity. Rapid change and learning are exciting to you, and you thrive in ambiguous, startup environments
Application process
- Read the values doc cite this in your cover letter 📖
- Ready to join us: Apply via Otta ✍️
- 1. Discovery call: Chat with our hiring manager to learn more about the role and your background 📞
- 2. Meet with another member of our Senior Leadership Team 👨💼
- 3. Technical assessment: Demonstrate your abilities through a practical challenge 📈
- 4. Final stage interview: 👨🏫
Salary benchmarks
Our take
Nearly 20% of GP appointments are made for non-medical reasons which has led to 70% of people being referred to some form of Adult Social Care. Social prescribing – sometimes referred to as community referral –connects people to activities, groups, and support that improve health and wellbeing.
There are a wide range of social determinants that are often the root cause of non-medical appointments being made, such as loneliness or debt-related stress, and social prescribing can help change the circumstances that make people feel unwell. Joy’s suite of products enables health and social care professionals to link clients to local services and demonstrate outcomes.
From its case management system, marketplace, app, and more, Joy’s innovative digital social prescription technology has great potential to optimise social prescribing, changing health outcomes for countless patients.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
60% female employees
Company
Company benefits
- 25 Days Holiday
- Flexible Working (depending on function)
- Work Anywhere Policy
Company values
- Please view our company values document below "Joy Values"
Company HQ
London, UK
Articles
Leadership
Patrick Harding
(CEO)Former Innovation Engagement Lead at Inzenka and Strategy Consultant at Monitor Deloitte.
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