Strategic Account Executive, Hootsuite
Customer Sales
CA$133.8k
Salary applicable for candidates based in Canada. For US candidates: $129,200—$129,200 USD + Sales Compensation Program
Social media management tool
Open for applications
Social media management tool
1001+ employees
Open for applications
CA$133.8k
Salary applicable for candidates based in Canada. For US candidates: $129,200—$129,200 USD + Sales Compensation Program
1001+ employees
Company mission
Hootsuite's mission is to empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
What the job involves
- We’re looking for a Strategic Account Executive for our Customer Sales team to establish and fortify long term partnership and growth with Hootsuite’s largest and most complex customer accounts through renewal and expansion
- You’ll be working to increase annual recurring revenue of our customers by strategically owning and executing on your Book of Business, engaging our largest, most strategic accounts, educating them on Hootsuite’s value proposition, and introducing new solutions
- In this role, you will interact and influence Executives and C-level contacts and customers
- You will collaborate across the broader Sales and Customer organizations to achieve company goals
- In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work
- In this role, you will report to the Director, Customer Sales
- Extensive relevant account management and sales experience, preferably in the technology (SaaS) industry
- Proven success managing and growing an enterprise customer portfolio; demonstrated ability to manage a high volume of opportunities while leveraging data-driven insights within the customer journey and sales process
- Proven record of consistent quota attainment with relevant experience in developing account plans with a mix of tactics
- Proven record of managing a pipeline of $50-100K+ expansion or net new opportunities; maintaining a pipeline coverage multiple of 2.5x
- Expertise in identifying, coordinating and effectively managing an external buying team (consisting of different roles like IT, Security, Legal, Procurement) whom use a complex, multi step validation and purchasing process in an effective manner to support a successful sales and buying process
- Experience using sales tools such as SFDC, Gong, Sales Navigator, ZoomInfo, and 6Sense
- Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI
- Experience and certification with at least one other professional sales methodology training (Sandler, Solution Selling, Challenger, for example.)
- Proven ability to successfully collaborate and build trust based relationships with teams such as Presales, Customer Success, Executive Leadership, etc throughout the sales process
- Proven success negotiating and building consensus with multiple stakeholders within complex B2B environments and experience engaging and transacting with senior level executives
- Proven success working with SaaS contracts, complex terms and working closely with legal and procurement teams
- Accountability: holds self and others accountable to meet commitments
- Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
- Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships
- Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
- Problem-Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now ballooning online sector. With over 18M customers, and used by over four fifths of the Fortune 1000 - including major players like Ikea, bumble, and JC Perrault - this giant is hugely competitive in the space. It’s a rapidly-changing market, however, and staying ahead is tough.
A push for acquisitions (including Sparkcentral and Heydey) comes as the company is broadening its remit to help customer service teams manage inquiries. This is an interesting step into a growing sector: customer service is going through a period of rapid development with the progress of chatbots and a major increase in the amount of digital communications.
Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022, and like many other tech companies it engaged in several rounds of layoffs across 2022 and into 2023, with over a third of its workforce made redundant. Following a change in leadership the company hopes to get back on course as the economy begins to recover.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company values
- Step Up - Show the world what it looks like to live and work by these guiding principles
- One Team - Make Hootsuite a place where we all feel safe, welcomed, valued, and empowered to do our best work together without compromising who we are
- Customer Obsessed - Focus relentlessly on helping our customers succeed
- Go Fast, Be Agile - Widen our competitive advantage by committing to speed and simplicity over perfection and complexity
- Play to Win - Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders
- Neighbors and Allies - Give back to our communities and be an ally
Company HQ
South Main, Vancouver, BC
Articles
Founders
Ryan Holmes
(Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and after stepping back fro Hootsuite went on to found pre-seed fund LOI Venture.
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