Senior IT Support Specialist, Meltwater
$75-85k
Hourly Rate of $36 –$40.87 USD per year
Online media monitoring software
Be an early applicant
Online media monitoring software
1001+ employees
Be an early applicant
$75-85k
Hourly Rate of $36 –$40.87 USD per year
1001+ employees
Company mission
To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.
Role
Who you are
- Minimum of 7 years in IT support or a similar role
- Strong knowledge of Windows and MAC OS support
- Proficiency with Android and iPhone support
- General knowledge of network protocols and services
- Strong knowledge of asset management systems such as JAMF and Intune
- Ability to resolve complex incidents and requests in relation to hardware and software in use by the business
- Familiarity with IT security best practices
- Excellent communication and interpersonal skills
- Ability to work independently, and as a member of a team
What the job involves
- Meltwater is in search of a Senior IT Support Specialist who will play a critical role in ensuring the world class delivery of IT services to the business
- Serving as a member of the IT Service Desk, this position involves providing high-level technical support, troubleshooting complex issues, and recommending efficient solutions while providing a high level of customer service
- Provide advanced technical support to end-users for hardware, software, and some network issues
- Diagnose and resolve complex technical problems related to Meltwaters Information Systems
- Oversee the installation, configuration, and maintenance of IT equipment and software
- Monitor system performance and ensure optimal operation of IT systems administered by the IT Service Desk
- Lead projects and other initiatives as directed by management
- Monitor and maintain security protocols and practices to protect company data and systems
- Collaborate with other IT team members to develop or improve the IT service desks knowledge base as well as IT policies and procedures
- Conduct regular system audits and generate reports on system performance and security
- Provide training and guidance to junior IT staff and end-users
- Stay updated on the latest industry trends and technologies to recommend improvements and upgrades
Our take
Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, enabling companies to make more informed marketing and operational decisions.
Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.
Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.
Freddie
Company Specialist
Insights
Company
Funding (2 rounds)
Dec 2023
$65m
GROWTH EQUITY VC
Mar 2019
$175m
GROWTH EQUITY VC
Total funding: $240m
Company benefits
- Enjoy flexible paid time off that allows you to have an enhanced work-life balance
- Excellent medical, dental, and vision options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Collaborative, transparent and fun loving office culture
Company values
- Moro [‘moro] – The Norwegian word for "fun." We believe that in order to become truly successful, we should all enjoy what we do on a daily basis.
- Enere [‘e nðr’e] – In Norwegian, this means “number one.” At Meltwater, ‘average’ isn’t good enough.
- Respekt [re’spekt] – The Norwegian word for “respect.” We believe that it matters how a company or an individual becomes successful.
- MER – An acronym for Moro, Enere and Respekt, which creates the Norwegian word “more.” We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
John Box
(CEO, Not Founder)A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.
Jørn Lyseggen
(Founder, Executive Chairman)Founded Meltwater in 2001, and led the company through growth and numerous acquisitions of other businesses before promoting John Box to CEO.
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