Solutions Architect, Retool

Professional Services

$122.9-275.4k

Salary dependent on location

SQL
JavaScript
Senior level
Remote in US
Retool

Low-code internal tools building software

Open for applications

Retool

Low-code internal tools building software

201-500 employees

B2BInternal toolsSaaSProduct ManagementNo-Code

Open for applications

$122.9-275.4k

Salary dependent on location

SQL
JavaScript
Senior level
Remote in US

201-500 employees

B2BInternal toolsSaaSProduct ManagementNo-Code

Company mission

Retool's mission is to create the future of internal software by making software development for engineers simpler and more accessible.

Role

Who you are

  • 5+ years experience with strong engineering background, preferred in fields like computer science, math and electrical engineering
  • Strong written and verbal communication skills
  • Previous experience in a customer-facing role
  • Ability to take on open-ended problems in unstructured environments
  • Full-stack development experience, with strong knowledge of SQL, Javascript, and APIs
  • Ability to think on your feet and solve problems during calls with technical customers

What the job involves

  • Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you guide technical teams to manage hundreds of production applications
  • You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform
  • Our Professional Services team members are billable, and working directly with customers and system integration partners to scale the impact of our products
  • This is a hands-on role, and includes building Retool applications, integrating our platform into the customers stack, and advising on end-to-end solutions
  • In addition to working directly with our customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest-visibility engagements
  • This role will help shape the service offerings that we go to market with and build the operational processes to scale the PS function at Retool
  • Advise and implement full-stack solutions using Retool
  • Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product
  • Develop new service offerings based on customer / market need
  • Assist with scoping, estimating, and selling professional services engagements
  • Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases
  • Assist with partner enablement and certification
  • Serve as a trusted advisor to our customers
  • Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
  • Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
  • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
  • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.

For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.

Retool was founded in 2017, and the company is now valued at over $1 billion. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand. Retool was awarded $45 million in Series C in 2022, which it is using to expand its workforce, tweak its platform, and develop new products.

Insights

Top investors

Some candidates hear
back within 2 weeks

38% employee growth in 12 months

Company

Funding (last 2 of 6 rounds)

Jul 2022

$45m

SERIES C

Dec 2021

$20m

SERIES C

Total funding: $165.2m

Company benefits

  • Competitive healthcare, dental and vision benefits
  • Breakfast, lunch and dinner at our San Francisco and New York offices
  • $1,200 annual stipend for anything learning-related (books, conferences, classes, etc.)
  • $1,000 work-from-home-setup stipend
  • Flexible PTO
  • Family planning support and paid parental leave
  • 401(k) Matching
  • Mental health and wellness benefits

Company HQ

Civic Center, San Francisco, CA

Founders

David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.

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