Solutions Architecture Manager, Bazaarvoice
3 days a week in office
UGC-based shopper engagement platform
Open for applications
UGC-based shopper engagement platform
1001+ employees
Open for applications
3 days a week in office
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- To be a successful Manager at Bazaarvoice, you must be motivated to make your peers, and direct reports successful and take time to understand their objectives, goals and what motivates them
- You execute well under pressure and against timelines and bookings targets
- Your contact will range from business to technical, from analyst to executive; being comfortable communicating at all levels is critical
- Leading, caring for and motivating direct reports is key to success in this role
- Has a Bachelor’s degree
- Experience managing client-facing, Professional Services teams
- Experience in SaaS/e-commerce industries
- Five (or more) years of experience leading a team of Solution Architects
- Strong financial analysis experience (margin analysis, discounting strategies, P&L, ROI, etc.)
- Track record of meeting and exceeding Services sales forecasts and commitments
- Strong coaching and mentoring experience; able to confidently provide constructive, professional development feedback
- Ability to work closely in a highly collaborative manner with internal stakeholders on client-facing pre-sales opportunities
- Ability to work and thrive in a fast-paced environment
- Excellent verbal and written communication skills
- Know what it means to effectively manage up and out
- Proven ability to ramp up quickly and a proven self-starter
What the job involves
- As the Manager, Solutions Architecture, you are part of the Global Services organization, leading a team of Solutions Architects to identify and drive excellence in solutions development, services selling and opportunity closure through engagements with new and existing clients
- You will work closely with your Sales leadership, Customer Success and Product to ensure timely delivery of Services selling support to Sellers
- Your team will be the trusted SME (Subject Matter Experts) with regard to identifying opportunities, recommending and proscribing Services and Support based solutions in the support of larger sales efforts
- You will be responsible for building, leading, and retaining a team of high performing, reliable and trusted Solution Architects (SAs)
- Proactively engage with Sales and Client Success while being an advocate for our Clients and Global Services delivery teams
- Work directly with Account Directors and Account Executives to ensure that the correct Services and Support packages are presented to meet our Clients’ needs
- Own and manage assigned regions Services bookings forecast. Participate in weekly Global Services forecast calls
- Work closely with your assigned Sales leadership team to ensure proper and timely coaching of new service and support packages
- Act as the escalation point for sales engagement requests and feedback
- Develop and cultivate relationships with senior management and executives in your region(s)
- Develop relationships with peer organization leadership within Global Services to include Support, Implementation, Engagement Management, Services Product, and Analytics/Moderation teams
- Manage and properly set expectations with internal Global Services and Sales leadership regarding SA performance, deliverables and outcomes
- When required, participate in executive briefings and client presentations
- Conduct weekly, one on one sessions with each SA on your team
- Immediately address any performance concerns and implement proactive, corrective action as needed
- Develop and put in place development plans for you assigned SAs and identify growth opportunities for learning and continuous improvement
- Work with other SA management to develop an ongoing Services and Product knowledge and learning plan
- Review, approve and where necessary provide feedback to SAs regarding Statements of Work (SOW) detailing service activities, resource requirements, deliverables, timing and budgeted scope/hours
Salary benchmarks
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company values
- Customer is key - We see our own success through our customers’ outcomes. We approach every situation with a customer-first mindset
- Passionate pursuit of performance - Our energy is contagious, because we hire for passion, drive, and curiosity. We love what we do, which makes us laser-focused on our mission
- Transparency and integrity build trust - We believe in the power of authentic feedback. It’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance
- Innovation over imitation - We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage
- Stronger together - We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company, we build a stronger community
Company HQ
Stonelake Office Park, Austin, TX
Articles
Leadership
Keith Nealon
(CEO, not founder)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
People progressing
Joined as Global Client Success Director, being promoted to Strategic Account Director after 9 months, and then again to Senior Account Director of Strategic Accounts.
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