Senior Strategic Account Manager, Welocalize
Multilingual content transformation services
Open for applications
Multilingual content transformation services
1001+ employees
Open for applications
1001+ employees
Company mission
To accelerate the global business journey by enabling brands and companies to reach, engage, and grow international audiences.
Role
Who you are
- Proven track record of delivering customer value by the understanding and mapping of customer business strategies and objectives to the design and delivery of optimal solutions
- Vast client relationship management experience, including demonstrated dedication at senior and C-level customer sponsors
- Demonstrate success in achieving or exceeding bookings quota in similar role(s)
- Proven ability to think strategically and articulate ideas and plans with the professional maturity to participate at senior management level. Excellent interpersonal, written and verbal communication skills
- Demonstrated track record of strong collaboration skills working effectively in a matrixed organization to deliver customer solutions and business results
- Articulate how globalization services enable customers to achieve their desired business objectives (e.g. enabling global product sales, brand protection, compliance)
- Experience and skill in participating in new and existing client sales cycles including presentations, analysis, recommendations and relationship development
- Availability to travel for work commitments is a must
What the job involves
- Responsible for developing and executing long term strategic account plan(s)
- Develop, maintain & grow business relationships with existing clients
- Evaluate changes in the marketplace, product and service offerings, buying processes, and competitors for purposes of defining and adjusting the assigned account strategies, and specific objectives
- Initiate and foster new relationships within existing customers, identify their needs and manage appropriate service to meet those needs and drive cross solution opportunities.
- Manage opportunities, cross solutions and pipelines. Analyze the account potential, i.e., booking/project activity, service mix purchased, use of additional services, and other qualifiers. Track opportunities in Salesforce for centralised tracking and reporting
- Develop and maintain a rolling 12-month bookings forecast in Adaptive
- Achieve existing and add-on bookings quota for assigned customers/squads
- Identify and capture evolving client needs and collaborate with squads to inform the strategic plan
- Engage Squad/Operations Leadership regarding customer escalations/resolutions, satisfaction improvement, new service on-boarding, solutions, etc.
- Serve as escalation point for business-critical issues (not day to day production issues)
- Client advocacy to ensure alignment with customer’s goals, objectives and long-term strategy
- Engage and support BDDs and SMEs to identify, manage and close customer opportunities. Leverage our collective expertise to set the overall account strategy
- Manage contract (re)negotiation (MSAs, SOWs, etc). Ensure contracts are in place, stored centrally and flag when renewals are approaching
- Engage with the team to manage overdue collections and address DSO
Our take
According to the CSA, while only 16% of the global population speaks English as their native language, approximately 60% of the top 10 million websites are in English. With over 250 language options, Welocalize enables companies to unlock business opportunities at a global scale by transforming and localizing its clients’ online websites and content.
The company has made an impressive number of strategic acquisitions over the years, widening its reach across a range of industries including digital content marketing, litigation support, and healthcare, and is a trusted multilingual solution for 2,000+ global company clients (including Disney, Uber, Dell, TNT, and Blackboard).
Founded in 1997, the company is currently the 4th largest language service provider in North America and the 9th largest provider globally. Welocalize is well-positioned to see continued growth as it furthers its market-leading presence, including by making moves to strengthen its leadership team moving forward.
Kirsty
Company Specialist
Insights
Company
Funding (1 round)
Nov 2010
$34m
GROWTH EQUITY VC
Total funding: $34m
Company HQ
Midtown South, New York, NY
Articles
Leadership
Smith Yewell
(Co-Founder)Advisory Board Member at The Color Me a Cure Foundation (Co-Founder) and The Aslan Foundation (Chairman).
Julia Yewell
(Co-Founder)Co-Founder of The Color Me a Cure Foundation.
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