Junior Fraud Investigator, Refundee


Discretionary bonus

Entry and Junior level
Remote in UK

Supporting victims of scams to get their money back

Otta Certified

Open for applications


Supporting victims of scams to get their money back

1-20 employees

Customer serviceMental healthFinancial Services

Otta Certified

Open for applications


Discretionary bonus

Entry and Junior level
Remote in UK

1-20 employees

Customer serviceMental healthFinancial Services

Company mission

Refundee's mission is to support victims of scams when they need us most.


Who you are

  • You must be someone who wants to make an impact through their career
  • Must have strong communication skills and be comfortable speaking to people on the phone
  • Must have excellent attention to detail
  • Must have the ability to accurately work numerous different tasks
  • Must have experience hitting targets

What the job involves

  • Speaking to potential clients about what happened to them and get the right information to build out their case. This will be a mix of phone calls and emails
  • Making decisions on whether it is suitable for us to take a case on. We can only take on cases with a reasonable chance of success, but even where we don’t take on a case you will explain to the client how to do it themselves
  • Full investigating what happened and developing arguements using relevant laws and regulations
  • Providing emotional support to victims by listening to what they’re going through. And feeling empowered to help people if they need additional professional support
  • Updating victims on the status of their case when they call us

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

If you've been the victim of fraud or a scam, getting your money back from your bank can be nearly impossible. Refundee solves that problem by managing your claim for you.

Refundee is headed up by an impressive team with experience ranging from financial conduct bodies, tech companies and banking. This lends its service considerable credibility, and improves outcomes for its users. Refundee only charges users if their claims are successful, which means its support is broadly accessible.

As Refundee only charges for successful claims, the company will be focused on scaling its customer base quickly in order to succeed in this space.


Strong hiring activity

Most candidates hear
back within 2 weeks


Employee endorsements

Meaningful work

"The main focus is to help people who have lost money from scams, so every person who gets in contact requires understanding and empathy. I feel that..."

Company benefits

  • Fully remote working within the UK, with optional office space in London if you would like
  • The option to work outside of the UK, subject to internal approvals
  • Private medical insurance including dental cover
  • Comfy working from home setup, equipment, and swag!
  • An early hire at the first FCA regulated company in our industry!

Company values

  • Transparency
  • Adaptability
  • Empathy

Company HQ

Shoreditch, London


William Ayles


Previously worked at Monzo helping people in financial difficulties, and helping small businesses

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