Senior Technical Services Engineer, WEKA
Cloud
High performance data platform
Open for applications
High performance data platform
201-500 employees
Open for applications
201-500 employees
Company mission
To power the possibilities of the future by eradicating the compromises of the past.
Role
Who you are
- Cloud Expertise: Deep expertise in cloud services and operations, in one or more of AWS/Azure/GCP/OCI ecosystems, with a strong understanding of cloud operating models
- Technical Troubleshooting Experience: Proven experience in diagnosing and resolving technical issues in public cloud environments
- Storage Knowledge: Background in cloud storage workflows and challenges associated with large-scale data management in public clouds
- Infrastructure experience: Proven experience with Linux, Networking, Devops Tools, and Terraform. Proven expertise in Python scripting or equivalent and/or the ability to analyze existing scripts is strongly preferred
- Hybrid Models: Experience with hybrid operating models that integrate public cloud into enterprise workflows
- Technical Communication: Ability to translate technical issues and solutions into clear, understandable language for customers
- Customer Orientation: Strong customer service orientation with a sense of initiative, positive attitude, and collaborative working style
- Adaptability: Ability to manage a fast-paced environment and reprioritize tasks while maintaining focus on successful outcomes
- Communication Skills: Excellent verbal and written interpersonal skills
- Technical Advantage: Experience with HPC storage and/or software-defined enterprise NAS platforms is advantageous
- Start-Up Experience: Prior experience working in a start-up environment is a plus
What the job involves
- The Technical Support Cloud Subject Matter Expert (SME) at WEKA will play a critical role in leveraging their extensive cloud services and infrastructure expertise to provide exceptional technical support to our customers
- This role involves working closely with customers to troubleshoot and resolve issues, optimize their data infrastructure, and ensure the smooth operation of WEKA solutions in the cloud
- Cloud Subject Matter Expertise: Serve as a cloud SME for the WEKA Technical Services organization
- Technical Troubleshooting: Collaborate with customers and other departments within WEKA to diagnose and resolve technical issues related to WEKA solutions in the cloud
- Cloud Optimization: Provide guidance to customers on optimizing their data infrastructure for better performance and reliability
- Support Best Practices: Promote and implement best practices in public cloud support to drive successful customer outcomes
- Customer Relationship Management: Develop and maintain strong relationships with customers to understand their needs and provide timely support
- Customer Advocacy: Act as a customer advocate by delivering concise and prioritized feedback to the R&D and Product Management teams to enhance WEKA's cloud solutions
- Field Issue Resolution: Actively participate in resolving field issues and ensuring customer satisfaction
- WEKA Ecosystem Expertise: Become an expert in WEKA’s solutions and its broader ecosystem to provide high-quality support
Our take
Many studios and artists are struggling to get their products to market quickly enough, Often, the infrastructure they use is unintuitive and obstructs their work, instead of enhancing it. WEKA provides the Arch Platform, a machine learning/AI solution for managing cloud-based studios for content creation. It is already being used by major Hollywood studios and can take the post-production time from days to minutes.
The platform uses AWS to enable studios of any size to manage project permissions and access a virtual workstation, storage capabilities, and licensing servers. The company has brought everything together and offers support for both Windows and Linux, along with data encryption, backup and recovery, and cloud-bursting for companies that are taking off.
WEKA has a few notable competitors, such as RapidMiner which provides cloud storage and the ability to work on ETL processes, but has stood out thus far by being delivering the fastest file system on the market. The company has also raised considerable funding that will support its accelerated expansion, as well as launching a Sustainable AI Initiative that aims to draw attention to the rapid growth in global data center energy consumption and carbon emissions.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
May 2024
$140m
SERIES E
Nov 2022
$135m
SERIES D
Total funding: $415.1m
Company benefits
- Care package received upon hire: backpack, multiple shirts etc.
- 401(k)
- Stock options available
- Cellular phone plan coverage
- On and off-location meal perks
- Dental, vision, life & disability insurance
- Work-related travel reimbursement
- Flexible spending account
- Parental leave
- Professional development assistance
- A tech stack with Laptop or PC of choice, up to 2 monitors, office phone, headset
- Work from home opportunities
- Health insurance
- Career development
- At least one offsite event per quarter with spontaneous office gatherings regularly
Company values
- Challenges - WEKA solves big problems for our customers, so we work on big projects.
- Innovation - We built the world’s fastest file system, so innovation is in our DNA.
- Team - We are aligned on a common vision and have a passion for winning. Individually we move boulders, as a team we move mountains.
Company HQ
Pruneyard / Dry Creek, Campbell, CA
Articles
Leadership
Liran Zvibel
(CEO)Studied Mathematics and Computer Science at Tel Aviv University. Previously Software Engineer at InSightec for 1 year and Co-Founder & VP R&D at Fusic for 3 years.
Omri Palmon
(CSO)Earned a BSc and a MSc in Pure Math from Tel Aviv University and a PhD in Computer Science from Stanford University. Previously Product Manager at ECI Telecom for 2 years.
Share this job
View 23 more jobs at WEKA