Head of Commercial, Surfboard
£130-170k
OTE
£65-85k
BASE
4-5 days a week in office (Shoreditch,London)
Customer service platform
Job no longer available
Customer service platform
1-20 employees
Job no longer available
£130-170k
OTE
£65-85k
BASE
4-5 days a week in office (Shoreditch,London)
1-20 employees
Company mission
To make customer service better and improve agent satisfaction through better use of data to generate fair schedules that work for the customer and the agents.
Role
Who you are
- Bachelor's degree
- 5+ years experience in consulting, investment banking, early stage start-ups or venture capital / private equity
- Demonstrated experience in developing and executing commercial strategies, driving revenue growth, and expanding market presence
- Exceptional leadership and interpersonal skills, with the ability to inspire and motivate teams to achieve ambitious goals
- Strategic thinker with a results-oriented mindset and a proactive approach to problem-solving
- Excellent communication, negotiation, and presentation skills
- Analytical mindset with the ability to leverage data-driven insights to drive decision-making
- Experience working in a fast-paced, dynamic environment with a high degree of ambiguity and complexity
Desirable
- Proven track record of success in a senior commercial leadership role within the B2B SaaS industry, with a strong focus on sales, business development, and customer success
- Knowledge of the London startup ecosystem and network of contacts within the B2B SaaS industry is a plus
What the job involves
- Develop and execute strategic plans to achieve sales targets, expand market share, and drive revenue growth for our prospects
- Drive a marketing strategy that ensures Surfboard is top of mind for anyone considering workforce management software
- Own our partner relationships, working with like-minded companies to drive mutual sales and partner marketing (webinars, thought leadership)
- Hire and manage a team to execute on the go-to-market playbook
- Build and maintain strong relationships with key clients, partners, and stakeholders to drive customer acquisition, retention, and satisfaction
- Identify new business opportunities, market trends, and emerging technologies to inform product development and go-to-market strategies
- Own marketing initiatives to develop and execute integrated marketing campaigns, lead generation initiatives, and brand-building activities
- Drive continuous improvement initiatives to optimise commercial processes, enhance operational efficiency, and maximise profitability (including maximising performance of our pricing and acquisition channels)
- Monitor and analyse sales performance metrics, market insights, and customer feedback to inform strategic decision-making and drive business growth
- Stay abreast of industry developments, competitive landscape, and best practices to maintain a competitive edge in the market
Application process
- Apply via Otta
- Screening call with Natasha (Founder & CEO) - 30 mins
- Case interview with Natasha & Sagar (Head of Product)
- Role interview
- Meet the team
Salary benchmarks
Otta's take
Xav Kearney
CTO of Otta
Customer service teams often try to use antiquated methods to have employees clock in and out, or micro manage their time. Surfboard wants to rebuild trust between organisations and employees by creating a new, efficient platform for customer service teams.
The company's end-to-end solution centralises data, makes forecasts, schedules agents fairly and provides teams with tools to put development and training at the forefront of their experience. Surfboard also uses data to enable teams to hit their service targets whilst improving morale.
Whilst their focus at the moment is on improving the experience of teams, companies and customers when it comes to customer service, there is lots of scope to develop this proposition further in the future. As Surfboard develops its strategy, the product has the potential to branch out into different planning and team development tools meeting alternative company needs.
Insights
Some candidates hear
back within 2 weeks
50% female employees
Company
Employee endorsements
Meaningful work
"What we're building directly impacts the lives of shift workers. We want to make their work enjoyable by making sure they can balance their personal..."
Company benefits
- Tax-efficient EMI share options
- 25 days holiday (plus all bank holidays)
- Opportunity to take a month-long unpaid sabbatical after 2 years
- £500/yr professional development budget
- Monthly team socials
- Pension scheme
- Office snacks
Company values
- Own it
- Zero faff
- Care deeply
- Make it sparkle
Company HQ
London, UK
Articles
Founders
Previously Chief of Staff at Bulb where scaling customer service was a key challenge. Prior to Bulb, Natasha was a venture capitalist after starting her career at Goldman Sachs.
Diversity & Inclusion at Surfboard
Natasha Ratanshi-Stein (Founder & CEO)
- Natasha, the Founder is female & BAME. She grew up in Canada to East African parents of Indian descent.
- We're obsessed with continuous improvement and training. Our motto is happy team, happy customers which we apply to our product but we think it's just as relevant internally.
- We're building a tool that touches various personas from C-level leaders to customer service agents. We want to build a team that represents the diversity of our end users in order to build the best possible product for them. This means we care about diversity when it comes to ethnicity, gender, socioeconomic background, sexual orientation and we want to encourage different ways of thinking and a healthy atmosphere for debate and disagreement.
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