Technical Support Specialist, Marigold
Relationship marketing solutions
Job no longer available
Relationship marketing solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
To grow the relationships that grow businesses.
Role
Who you are
- At least 1-year experience working in customer service
- Technical savvy
- Experience providing phone support is a plus
- Highly skilled at researching, troubleshooting and solving complex issues
- Great written communication skills
- Ability to work well independently
- Excellent at multitasking and managing a varied workload
What the job involves
- Campaign Monitor is seeking a passionate individual for our tight-knit team of Technical Support Specialists. Ideal candidates are great communicators (both internally and externally), experienced in supporting users of a Saas platform, and are patient, thorough, and kind
- We are a team of self-directed learners who take pride in being technologically adaptable, skilled at troubleshooting, and using our skills to facilitate great user experiences. In order to be a good fit, you’ll need to be a strong collaborator, receptive to feedback, and skilled at explaining complex topics to even our most basic users. Strong written and verbal skills are a must
- This role is not an internal-facing IT support position—it is primarily customer-facing. While skills related to internal IT support, software engineering, and IT analyst roles are of great benefit, the primary focus of our team is the end-user. Technical prowess alone is not sufficient to achieve success on our team
- Answer customers in a timely, efficient, knowledgeable, and personable manner
- Help our customers with queries over email, phone, and social channels
- Troubleshoot technical issues
- Provide best practice advice
- Welcome new customers
- Reach out to customers for feedback
- Handoff and escalate cases as needed
- Leverage insights gained from support communications to help our product team enhance the in-app user experience
- Answer internal support-related questions from colleagues on other teams
- Help maintain internal support documentation resources
- Stay up to date on processes and functionality of new product features
Application process
- Interested? We would like to hear from you! Please provide us with a cover letter outlining how you would be successful in this role along with your CV
Our take
As the parent company to a family of brands - including Campaign Monitor, Cheetah Digital, Emma, Vuture, and more - Marigold is a global marketing technology company that provides a simple, yet powerful, relationship marketing platform that enables companies to optimize and customize their campaigns. Its easy-to-use design, personalization, and automation tools allow users to create captivating marketing to connect with their audiences.
The company is trusted by over 40,000 businesses (with its subsidiaries drawing in a large number of additional clients), and Marigold's solutions currently cater to 11+ industries, including Media & Publishing, Retail, Travel & Hospitality, and Non-Profits.
The company’s numerous partnerships, expansion, and consistent innovation of its products have enabled it to not only adapt to the ever-changing marketing space but become a leading global solution provider within the specialized relationship marketing space.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (1 round)
May 2019
$410m
GROWTH EQUITY VC
Total funding: $410m
Company benefits
- Remote-first hybrid work environment
- Schedule flexibility and open time away
- Home office stipend
- Generous paid parental leave, including adoptive and foster parents
- Learning and development Programs
- Paid time off to volunteer, matching and giving funds for charity initiatives
- Mental health care services, global social events, local support
Company HQ
Rolling Mill Hill, Nashville, TN
Articles
Leadership
Mike Gordon
(CEO, not founder)Joined Marigold in 2024 from ArisGlobal, where they served as both the CEO and Chairman of the Board. Prior, they held CEO positions for Altus Group and Callcredit.
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