Account Executive, Surfboard
£60-80k
OTE
£40-60k
BASE
3-5 days a week in office (Curtain Road, London)
Customer service platform
Job no longer available
Customer service platform
1-20 employees
Job no longer available
£60-80k
OTE
£40-60k
BASE
3-5 days a week in office (Curtain Road, London)
1-20 employees
Company mission
To make customer service better and improve agent satisfaction through better use of data to generate fair schedules that work for the customer and the agents.
Role
Who you are
- A personable self-starter who is comfortable working in a small team within a fast moving start-up.
- Magnetic: Put simply, people just like you. You instantly build rapport and connect with people at all levels. Exceptional communication and negotiation skills, both verbal and written. You have a genuine curiosity to get to know our prospective clients and make their lives easier
- Hungry/Resilient: A self motivated, infectiously positive individual with a fiercely competitive attitude. Hearing “no” rolls off you like water off of a seal’s back. You care just as much about hitting your targets as you do about winning our office olympics. Bring it on
- Coachable: You take a genuine interest in your own personal and professional development and you seek constant feedback. You want to learn and grow as we scale
- You want to make a large impact on the growth of an early stage company
What the job involves
- The perfect role for someone looking to grow sales exponentially a fast growing early stage start up
- Source new business to build out the sales pipeline, meeting or exceeding monthly revenue sales targets.
- Pioneer and define a sales process to close business and deals from the pipeline, by tailoring your approach with mutual action plans, negotiating commercials and fulfilling needs.
- Driving consistent outbound lead generation through creative outreach via calls, creative email scripts, and social strategies.
- Able to connect with prospects and empathise with their problems and needs, to build new relationships whilst showing credibility.
Application process
- Screening call (30 mins)
- Meet more of the team from Sales, Customer Success and Product (45 mins)
- Case study (1 hour)
- Meet the Founder (30 mins)
Salary benchmarks
Otta's take
Xav Kearney
CTO of Otta
Customer service teams often try to use antiquated methods to have employees clock in and out, or micro manage their time. Surfboard wants to rebuild trust between organisations and employees by creating a new, efficient platform for customer service teams.
The company's end-to-end solution centralises data, makes forecasts, schedules agents fairly and provides teams with tools to put development and training at the forefront of their experience. Surfboard also uses data to enable teams to hit their service targets whilst improving morale.
Whilst their focus at the moment is on improving the experience of teams, companies and customers when it comes to customer service, there is lots of scope to develop this proposition further in the future. As Surfboard develops its strategy, the product has the potential to branch out into different planning and team development tools meeting alternative company needs.
Insights
Some candidates hear
back within 2 weeks
50% female employees
Company
Employee endorsements
Meaningful work
"What we're building directly impacts the lives of shift workers. We want to make their work enjoyable by making sure they can balance their personal..."
Company benefits
- Tax-efficient EMI share options
- 25 days holiday (plus all bank holidays)
- Opportunity to take a month-long unpaid sabbatical after 2 years
- £500/yr professional development budget
- Monthly team socials
- Pension scheme
- Office snacks
Company values
- Own it
- Zero faff
- Care deeply
- Make it sparkle
Company HQ
London, UK
Articles
Founders
Previously Chief of Staff at Bulb where scaling customer service was a key challenge. Prior to Bulb, Natasha was a venture capitalist after starting her career at Goldman Sachs.
Diversity & Inclusion at Surfboard
Natasha Ratanshi-Stein (Founder & CEO)
- Natasha, the Founder is female & BAME. She grew up in Canada to East African parents of Indian descent.
- We're obsessed with continuous improvement and training. Our motto is happy team, happy customers which we apply to our product but we think it's just as relevant internally.
- We're building a tool that touches various personas from C-level leaders to customer service agents. We want to build a team that represents the diversity of our end users in order to build the best possible product for them. This means we care about diversity when it comes to ethnicity, gender, socioeconomic background, sexual orientation and we want to encourage different ways of thinking and a healthy atmosphere for debate and disagreement.
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