Associate Account Manager, Expedia Group
Small & Medium Business
$69-96.5k
Employees in this role have the potential to increase their pay up to $110,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role
Online travel shopping company
Be an early applicant
Online travel shopping company
1001+ employees
Be an early applicant
$69-96.5k
Employees in this role have the potential to increase their pay up to $110,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Bachelor’s or Master's Degree in a related field; or equivalent professional work experience
- 2 to 4 years of sales, client services, or account management experience
- Knowledge of the vacation rental industry is a plus
- Proficient in Microsoft Office
- Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms
- An affinity for action and self-initiative
- Strong client communication skills (both verbal and written)
- Superb organization and time management skills, self-discipline
- A results-focused and metrics-driven mindset
- Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction
- Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data
- A reputation for follow-up and persistence in challenging situations
- Authentic relationship skills that earn the confidence of others
What the job involves
- The Associate Account Manager, Small & Medium Business is key to promoting and developing a high level of engagement with Vrbo’s Vacation Rental Hosts
- Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results within Vrbo’s marketplace
- You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts
- Driven and focused, you are a taskmaster who loves working with people
- You are diligent, thorough and can break down technical concepts with ease
- You will be responsible for driving the success of Vacation Rental Hosts on the Vrbo platform
- This is a high-volume outbound call-based role and you will use your persuasion skills to drive Host behavior on the site
- The goal is to gain maximum Host success while providing a quality Traveler experience
- Consistently exceed the mark on metrics (strategic objectives set by leadership)
- Establish performance goals with partners, develop action plans, secure commitment for adoption/usage
- Optimize content, rate, and availability to maximize booking conversion
- Manage a large volume of clients through multiple consultations daily
- Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market
- Pitch additional relevant products to existing customers or prospects
- May include (up to 20%) travel for in person consultations
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist
Insights
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
Salary benchmarks
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