Client Success Senior Director, Gympass
$164-204.9k
Salary benchmarked for New York, California, Colorado, Massachusetts, and Washington and may vary if applying from elsewhere
Employee fitness & wellness platform
Job no longer available
Employee fitness & wellness platform
1001+ employees
Job no longer available
$164-204.9k
Salary benchmarked for New York, California, Colorado, Massachusetts, and Washington and may vary if applying from elsewhere
1001+ employees
Company mission
To ignite and fuel every journey to feel good, through its complete corporate wellbeing platform.
Role
Who you are
- Bachelor's degree, MBA preferred
- 10+ years of progressive experience in Customer Success or Account Management
- 4+ years in a People Management position
- Strong leadership skills - Experience leading, mentoring, and motivating a team
- Extraordinary relationship builder
- Excellent communication and presentation skills
- Exceptional client-facing skills and experience engaging with C-level partners
- Consultative approach to account management, analytical ability to conduct cost-benefit analysis and demonstrate return on investment
- Spanish speaking as a differentiator (as many companies manage LatAm from the US)
What the job involves
- We are hiring a Client Success, Senior Director to our Client Success team in the US!
- Reporting directly to the SVP and Head of Enterprise clients in the US, the Client Success Senior Director will be responsible for a book of business of current clients in the US, specifically in the enterprise segments of middle market and corporate
- This includes negotiating renewals, growing revenue and the number of subscribers in each account
- Starting from orchestrating the launching of a new account (according to the conditions signed with the sales teams), ensuring the “first value”, the right communication strategy to impact more employees in the company and their family members, and articulating with other areas (marketing, product, sales ops, finance, business transformation, new business, CX) ways of improving service level, performance and value delivered to of our enterprise clients
- You will also be responsible for establishing activities, performance metrics, and revenue targets for your team members in their roles as client success account executives
- Additionally, you will gain exposure to various other aspects of the business and actively participate in the US leaders' forum
- Build the Client Success agenda of the middle market and corporate segments (companies ranging from 500 to 10k employees)
- Deploy the Customer Success playbook, based on the best practices among the 12 markets we operate, working closely with the global teams
- Manage the team of accounts executives of different seniority levels, developing a pipeline of talents for Wellhub
- Work together with Wellbeing Engagement teams to execute scalable processes to drive client engagement and employee subscription, during the launching phase and beyond
- Represent Wellhub in HR events both in person and virtually, aligned with other revenue leaders
- Coordinate efforts with CX, calibrating the best approach to serve the different client profiles
- Represent Client Success in the US, towards our mission of making every company a wellness company!
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance
Our take
Employees are demanding more of their workplaces, and fitness is one of the areas they think employers can do better. Wellhub, formerly Gympass saw this opportunity and offers corporate customers a benefit that will excite their employees - allowing them to try new sports such as yoga, pilates, spinning, and martial arts across a variety of locations.
Wellhub is able to offer top-of-the-line gyms and wellness plans or programs that would be otherwise unavailable to the employees at prices that are far below market rate. They have been able to succeed at this by focusing on strategic gym partnerships, and creating an ecosystem that can satisfy any type of customer.
Backed by several rounds of significant funding, the company doubled down on strategic acquisitions to ease its entrance into new markets and has been steadily expanding its teams and offerings to bring the company closer to global market domination. A recent collaboration with Apple Fitness+, which sees the app added to Wellhub's suite of fitness services, shows that the company is mindful of what modern employees want from their benefits packages.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
23% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2023
$85m
SERIES F
Jun 2021
$220m
SERIES E
Total funding: $605m
Company benefits
- Wellness resources - in addition to local healthcare programs, we offer Gympassers and their families membership to our platform
- Earned rewards - cash incentives tied to company and individual success, and the opportunity for top performers to participate in our equity program
- Hybrid work structure
- Home office stipend and monthly flexible work allowance to cover the costs of working from home
- Paid time off - minimum of 25 days of paid leave per year
- Generous parental leave
- Annual holidays (including an extra holiday on your birthday!)
- Unlimited sick/wellness time off
- Robust internal recruitment process for promotional and developmental opportunities
- Both online and in-person training and learning opportunities
Company values
- Constructive collaboration - Gympass is a team sport and we play for the team. We trust one another and work together to get the job done. The best idea wins.
- A-players - We believe that having the best people is the key ingredient for long term success. We focus on attracting and retaining the highest quality talent and developing them to become better than us.
- Proud and humble - We take pride in our mission and positive impact in the world. We have a service mindset, we act respectfully and we are always looking for opportunities to improve.
- Diversity - We believe that diversity generates long term value and creates an inclusive, joyful environment where anyone and everyone can drive.
- Focus on results - We don’t sit and wait for things to happen, we make them happen. We believe in setting clear goals, then executing relentlessly to achieve results.
- Ownership mentality - We make decisions and act as owners of the business. Owners think of the long term and don’t take shortcuts. The goal is to build a global, sustainable company.
- Lead by example - We believe that everyone can be a leader and that true leadership is earned through our actions, not given with our titles.
- Objective recognition - We truly believe in and practice meritocracy. We recognise, reward and celebrate outstanding performance.
- Integrity - Acting with integrity and within the highest ethical standards is a non-negotiable. We do what is right and always keep our promises.
- Ecosystem mindset - We make decisions that create value for our Gympass ecosystem and help us achieve our mission.
- Live the mission - We believe that physical activity is transformative and we value an active lifestyle. Our goal is to empower everyone to live our mission and we recognise that means different things for different people.
Company HQ
South Village, New York, NY
Articles
Leadership
Cesar
(CEO)Previously worked as a consultant at McKinsey. Head of Business Development for CVC (travel company in Brazil). Studied for an MBA at Harvard before dropping out to start Gympass
Joao Barbosa
(VP of Partners Brazil & New Business)Started their career as a risk analyst at Santander. Worked as a Senior Analyst then Coordinator of Business Performance at CVC.
People progressing
Joined as a Partnerships Specialist. Promoted to Partnership Executive after 1.5 years, then to Partnerships Manager. Is now Senior Partnerships Manager.
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