Customer Experience Specialist, Too Good To Go

German Speaker

Salary not provided
Salesforce
Hubspot
SAP
Junior level
Berlin

3 days a week in office (Kreuzberg, Berlin)

Too Good To Go

Marketplace for shop and restaurant food waste

Open for applications

Too Good To Go

Marketplace for shop and restaurant food waste

1001+ employees

B2CB2BMarketplaceSustainabilityFoodSocial Impact

Open for applications

Salary not provided
Salesforce
Hubspot
SAP
Junior level
Berlin

3 days a week in office (Kreuzberg, Berlin)

1001+ employees

B2CB2BMarketplaceSustainabilityFoodSocial Impact

Company mission

To inspire and empower everyone to fight food waste together.

Role

Who you are

  • This position requires availability from Monday to Friday , from 09:00 h to 17:00 h
  • You have some experience in Customer Service or Account Management
  • You are fully proficient in German and English (minimum C1)
  • Being fluent in a third language will be a big plus!
  • You are located (or willing to relocate in Berlin)
  • You’re a first-class and inspiring communicator and are able to draw on those skills to set the bar high
  • You have ideally experience working with CRMs like Salesforce, Hubspot or SAP
  • You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
  • You are detail-oriented and stay focussed even when you have to handle repetitive tasks
  • You are target oriented and like to work towards a goal (KPIs)
  • Working somewhere where you can have a social and environmental impact is one of your absolute dreams
  • Previous experience working in a marketplace, a big platform, or the Food Industry will be a plus

What the job involves

  • We’re looking for an exceptional CX Specialist to join the German superstar team at Too Good To Go
  • Reporting directly to the Customer Experience Team Lead, you will be the face to our users and partners and turn them into ambassadors by providing efficient and friendly customer care
  • You’ll inspire and empower them to take action against food waste and to become part of the movement
  • You will be the main point of contact for our partners and customers, ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
  • You will Answer all questions through some of our SSMM tools (Facebook, App Store, Play Store, Trustpilot and Google Reviews)
  • You will build and implement processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour
  • You will be our best ambassador by embodying the philosophy and tone of our brand
  • You will collaborate closely with other teams to spot challenges early on and enhance efficiency

Application process

  • Submit your Resume and Cover letter in English
  • The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

With more than one third of food wasted from shops and restaurants, tonnes of otherwise quality goods are unnecessarily lost. Too Good To Go connects customers to restaurants and stores that have unsold, surplus food, offering steep discounts. Through this, businesses can sell surplus meals that would've otherwise gone to waste, and the environment wins as no food is wasted.

The company has certainly found its niche with sustainability-conscious consumers (a group that is growing in size as environmentally-focused consumers get more spending power). Too Good To Go's app has over 70 million users across 17 countries and 18,000 partners including retailers, hotels and restaurants such as ALDI, Carrefour, Accor and YO! Sushi.

The company is also creating a food waste movement website intended to be an informative source of knowledge regarding the issue. This is part of a wider strategy at raising awareness of the food waste problem, to get more users on board and further help the planet.

Insights

B Corporation

Some candidates hear
back within 2 weeks

56% female employees

30% employee growth in 12 months

Company

Funding (last 2 of 4 rounds)

May 2021

$32.8m

CONVERTIBLE

Jan 2021

$31m

SERIES A

Total funding: $75.1m

Company benefits

  • Being part of an exciting scale up with a strong mission, full of passion and with the ambition to change the world (and yeah, we mean that last part as well!)
  • The experience of being part of a great team, local and international, working closely across functions and countries
  • Independence and influence with a high mandate level and being close to the decision making
  • Space to develop your ideas and your career in a multicultural team, in a fast growth company
  • A unique, challenging and fun place to work

Company values

  • We fight together: food waste is a big beast to fight. We can do it if we fight together as Waste Warriors with no ego. We believe in a #oneteam
  • We raise the bar: we always push for more. We work smart, smash barriers and elevate one another
  • We keep it simple: our ambitions are bold but our solutions are simple
  • We build a legacy: we’re proud of the change we’re driving
  • We care: we always look out for each other. Caring is also about the way we do business. We do the right thing

Company HQ

Østerbro, Copenhagen

Founders

Brian Christensen

(Lead Developer)

7 years experience as a developer. Studied Artificial Intelligence at the University of Southern Denmark.

Jamie Crummie

(Director)

Studied Law at the University of Leeds


People progressing

Joined as a Business Developer. Moved to Marketing Specialist after 1 year.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Diversity & Inclusion at Too Good To Go

Lizander Oros (Talent Sourcer)

  • Everyone should be heard in the fight against climate change. Our management team is 50% women - but we’re working to ensure diverse identities are reflected across all levels

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