Customer Success Executive, Serac Technologies
£30k
4-5 days a week in office (Camden, London)
Lead generation platform for the property and construction industry
Be an early applicant
Lead generation platform for the property and construction industry
21-100 employees
Be an early applicant
£30k
4-5 days a week in office (Camden, London)
21-100 employees
Company mission
To be the number one go-to for everything construction and property; to build a data-driven, all-encompassing platform that facilitates the ease of connection and communication between stakeholders.
Role
Who you are
- Self-motivated
- Results driven with strong desire to succeed
- Ambition and Commitment
- Exceptional communication, interpersonal and networking skills
- Demonstrates adaptability, teamwork, enthusiasm, and a willingness to learn
- Resilient with a desire to exceed targets
- Someone who will bring a friendly, energetic presence to our fun team
What the job involves
- Provide first class support to our customers
- Manage welcome emails and book initial calls
- Confirming attendance for calls booked with customers
- Ensure we have all information required from customers for the marketing we send out for them
- Work with CSM to ensure all work completed accurately and within timeframes
- Book onboarding calls
- Deal with inbound calls and general enquiries
Application process
- 1) Apply via Otta
- 2) Video call with Talent (15 minutes)
- 3) Video call with Head of Customer Success (15 minutes)
- 4) Face to face on site interview with Head of Customer Success and CEO (45 minutes)
Salary benchmarks
Our take
In the property and construction industry, outreach letters form a vital part of marketing strategy, but formatting them can be a tedious process. Classically, businesses must manually search for relevant planning applications and construct their marketing letters one by one from basic templates.
Serac Technologies presents a platform to automate both initial outreach letters and follow-ups, as well as a search engine for businesses to find planning applications that match their criteria so they can better and more quickly target marketing from the start.
Since its founding in 2019, Serac Technologies has grown to serve many clients across different trades, from Selco Builders Warehouse to Howdens Joinery and Swan Windows. Boasting a number of positive reviews, its platform has certainly been well-received by the industry, and it will be interesting to see what moves it makes next.
Kirsty
Company Specialist
Insights
Most candidates hear
back within 2 weeks
31% female employees
Company
Employee endorsements
Hard working team
"+ Forward thinking company + Ambitious growth vision + Work hard / play hard + Great company culture + Generous commission model where earning can..."
Company benefits
- Unlimited Holiday!
- We are bootstrapped so equity is set to be very lucrative!
- Excellent opportunities for progression, you can become an AE in just 12 months! (Sales Only)
- Launching two new products in 2024!
- Ongoing training, development and support!
- Unique and exciting monthly incentives! (Extra cash, Serac Tech lottery + More)
- A fantastic team and company culture!
- Company holidays (Barcelona, Madrid, Tuscany, and Marrakesh... where next?)
- Kickers to increase base to £35k or £40k within first 12 months! (Sales Only)
- Regular socials (Wimbledon, boating on Regents Canal, Theme Park etc.)
- Lunch running club!
Company values
- Innovation - Ways of working are forever changing, we innovate and invent these processes. We are constantly questioning the ways in which the industry works and innovating solutions to streamline processes
- Customers first - We strive to obsess over ensuring our customers succeed. If we ensure our customers do well, we all do well. Simple
- Passion - We have only just got started and there is plenty more to be done. We are passionate about reshaping the norms whilst developing new products and that is what drives us
- People - We know that teamwork makes the dream work. That's why we hire the best talent to join our team. Passion, drive, collaboration, and trust are key attributes of our culture
Company HQ
London, UK
Articles
Leadership
Brandon Johnson
(CEO)Former CEO of 7 Ace Capital. Founded and was Director at Serac Homes, the property development industry's youngest firm.
Diversity & Inclusion at Serac Technologies
Mike Taylor (Head of Talent)
- At Serac Tech, our commitment to DE&I is fundamental to our values and success. We hire based on values, and we have built a diverse and collaborative culture where everyone feels valued, respected, and empowered across the whole team. We strongly believe skills can be taught, but passion and integrity are priceless!
Share this job
View 4 more jobs at Serac Technologies