• Demonstrated experience as Technical Program Manager or Technical Product Manager for an internal engineering team
• Experience in SAAS business and an understanding of the basic SAAS metrics that lead to business success
• Dedicated management experience, managing people in an always-changing and often quick growth environment. Ability to provide feedback, advise and/or steer TPMs in the right direction based on business and user goals
• A strong technical background that has allowed you to support interactions with engineering teams
• Next level communication skills. Your written and verbal communication skills help articulate the voice of the customer and the needs of the business
• Ability to communicate business requirements to a technical audience, and understand the implications of the solutions placed by the engineering members
• A data mindset. You look to data to define a problem and you also look to data to demonstrate success. You are energized by the ability to contextualize your work through various tools, systems and processes
• A desire to collaborate. To deliver high-quality features as quickly as possible, you’ll need to partner with many different people and departments
• Execution excellence. Creating insights is one thing – leading and driving execution is another. You are motivated by getting things across the finish line and have a solid track record of managing projects and multiple priorities at any given time
• A knack for the details, with an understanding of the big picture. In your role, the details matter, and help drive your team forward with a sense of direction and clarity
• Ownership. You are driven to do the right things for your work and are accountable for the outcomes of the Technical Program Managers that you lead

Desirable

• Reporting to the Director of Technical Program Management, the Group Lead, Technical Program Management will primarily manage a portion of our Technical Program Managers, working with internal stakeholders to build, support and maintain the operating functions within Jobber. This role will work collaboratively with stakeholders across Jobber
• The systems group works with the fundamental technology pieces that make up Jobber, Production Engineering, Frontend and Backend Foundations teams
• We are always looking for ways to drive impact in how Jobber’s technology operates, and how we can continue to help Jobber scale sustainably
• We work closely with the Product team to ensure that changes are in the best interest of the customers we serve, and are always looking for ways to improve their experience
• Performance, quality, uptime, and speed to deliver quality code are some of the key pillars with which we look at our work
• We sometimes work across teams and across business silos within Jobber, and we look for solutions that will drive success across the whole organization, not just within our teams
• Facilitate, collaborate, maintain and ship the Roadmap for assigned focused areas, while connecting product, internal roadmaps and technical strategy for Jobber
• Ownership over the creative process of generating, developing, and curating new ideas
• Discovering and understanding the connections between people’s day-to-day work, the overall product vision, technical strategy and scaling, and customers’ (internal and/or external) needs, you can prioritize building what matters to achieve product goals and initiatives
• Manage strategic goals, initiatives, and required tech investment
• Mentorship: Balance coaching, feedback, and mentorship of your team to get better at their craft, and achieve their career ambitions
• Hold the team accountable to a quality roadmap that is delivered in a timely manner
• Foster collaboration: Partner and collaborate with the respective leadership teams and stakeholders in the focus areas of your team
• Help drive large scale initiatives, with high amounts of change management
• Have a close relationship to technology. You’re able to communicate business requirements to a technical audience, and understand the implications of the solutions placed by the engineering members
• Own cascading engineering metrics and goals for each team and their area of responsibility