Senior Indirect Tax Manager, PagerDuty


Senior and Expert level
Remote in US

Digital operations management platform

Be an early applicant


Digital operations management platform

1001+ employees

B2BEnterpriseInternal toolsSaaSDevOpsCloud Computing

Be an early applicant


Senior and Expert level
Remote in US

1001+ employees

B2BEnterpriseInternal toolsSaaSDevOpsCloud Computing

Company mission

To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.


Who you are

  • Are you an all-star when it comes to monitoring global tax laws as they change?
  • Are you excellent at driving an internal customer service approach and successfully collaborating with other functional areas to build and maintain an effective internal control environment?
  • Would you like to have fun in a high-energy environment?
  • At least 6+ years of progressively more technical indirect tax experience gained in public accounting and/or Industry with a deep knowledge of US domestic indirect taxes (Sales and Use Tax, Property Tax) and broad knowledge of international indirect taxes (VAT/GST) laws and regulations
  • Demonstrated experience successfully leading finance projects and process improvements to increase efficiencies and scale of the business
  • 1+ years of demonstrated experience successfully working across time zones and with team members residing in various geographic locations


  • Professional audit certification - Certified Public Accountant (CPA)
  • Masters in Taxation or LLM
  • Prior working experience with Avalara or Vertex
  • Proven experience managing and researching complex indirect tax (VAT/GST) concepts relating to the cross-border movement of SaaS with material impact on the business and other similar issues
  • Proficient Excel Skills
  • Able to assist others in optimizing software tools to increase the efficiency and effectiveness of tasks and reporting
  • Self-starting personality; ability to prioritize and manage multiple responsibilities and personalities simultaneously. Strong drive and great work ethic. Get it done attitude
  • Expert analytical skills and problem-solving abilities
  • Strong organizational skills and attention to detail
  • Collaborative communication style and ability to work cross-functionally with people at different organizational levels with a wide variety of backgrounds
  • Strong written and oral communication skills

What the job involves

  • PagerDuty seeks a Senior Indirect Tax Manager to join our diverse, customer-focused team
  • As Senior Indirect Tax Manager, you will collaborate cross-functionally with key business partners (FP&A, IT, Sales, Product, Legal, Rev Ops, etc.) to develop and/or refine global expansion processes
  • Develop and maintain relationships with internal and external stakeholders across multiple levels of leadership as they relate to delivering global statutory and go-to-market requirements to ensure compliance
  • In-depth knowledge of indirect tax regulations and a passion for developing and executing strategies to ensure compliance with the legal and regulatory environment
  • Own and drive global account reconciliations for indirect tax accounts, ensuring accurate and timely financial reporting
  • Lead and manage indirect tax audits and inquiries, ensuring a smooth and efficient process while minimizing financial and reputational risk
  • Proactively identify indirect tax opportunities and analyze complex tax issues related to business expansion, systems, and controls, independently providing recommendations and solutions to mitigate risk
  • Support ERP transformation by driving the implementation of a global tax engine to support our continuing global expansion and sales tax implications
  • Develop and successfully implement global VAT/GST/Sales tax training materials, including partnering with key stakeholders to drive new processes, requirements, and policies
  • Manage and build relationships with external advisors providing global indirect tax compliance services to ensure accurate and timely filings
  • Provide guidance, coaching, and mentoring across the team
  • Lead cross-functional finance projects and process improvements to increase efficiencies and scale with the business

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.

While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.

In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.


Top investors

Some candidates hear
back within 2 weeks

39% female employees

7% employee growth in 12 months


Funding (last 2 of 5 rounds)

Sep 2018



Apr 2017



Total funding: $173.6m

Company benefits

  • 20 hours per year of paid volunteer time
  • Health insurance
  • Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
  • Generous paid parental leave and return to work policy to help with transition back
  • Generous paid time off
  • Hands-on career and leadership development programs
  • Flexible workplace/WFH

Company values

  • Champion the customer - We put users first, make it easy, and build great products.
  • Run together - We create belonging, deepen bonds, and team up.
  • Ack and own - We see opportunities, make it yours, and do right.
  • Take the lead - We disrupt more, improve everywhere, and learn forever.
  • Bring your self - We earn trust, are present, and have heart.

Company HQ

SoMa, San Francisco, CA


Alex Solomon

(GM (Platform))

Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years

People progressing

Joined as a Business Development Representative. Promoted to Inside Sales Representative after 1 year and is currently an Enterprise Account Executive

Share this job

View 24 more jobs at PagerDuty