Senior Manager of Customer Support, Crusoe Energy Systems
+ Restricted Stock Units
Clean computing infrastructure
Open for applications
Clean computing infrastructure
201-500 employees
Open for applications
+ Restricted Stock Units
201-500 employees
Company mission
To align the future of computing with the future of the climate.
Role
Who you are
- Bachelor’s degree in Computer Engineering, Computer Science or a related field. Master’s degree is a plus
- Minimum of 10 years of experience in customer support or a related field, with at least 3 years in a managerial role
- Linux and Cloud (AWS, GCP, Azure) experience is required. Kubernetes, networking, and AI experience is a plus
- Proven track record of leading and managing high-performing support teams
- Strong understanding of cloud technologies and services
- Excellent problem-solving, analytical, and decision-making skills
- Outstanding communication and interpersonal skills
- Experience with customer support tools and software - Zendesk, Jira, Guide, Gather, and Explore reporting
- Ability to work effectively in a fast-paced, dynamic environment
What the job involves
- The Senior Manager of Customer Support will lead and manage the customer support team, driving customer satisfaction and operational excellence
- This role will collaborate with cross-functional teams to enhance service delivery, implement customer-centric strategies, and promote a culture of continuous improvement
- Lead and mentor a high-performing customer support team, fostering a culture of excellence and accountability
- Manage and lead a global support team operating 24/7, ensuring efficient and continuous customer service around the clock
- Monitor and analyze support metrics to ensure customer issues are resolved efficiently and to the highest standard
- Collaborate with Product, Engineering, and Sales teams to enhance the customer experience and resolve product-related issues
- Create and submit knowledge base entries to help improve customer self-service capabilities and share this internal knowledge to assist other internal team members
- Drive continuous improvement initiatives within the support team, including training and development programs
- Manage the support team’s performance through regular coaching, feedback, and performance reviews
- Establish and maintain strong relationships with key customers, acting as an escalation point for critical issues
- Oversee the implementation and usage of support tools and systems to streamline workflows and improve efficiency
- Provide regular reports to senior management on customer support performance, trends, and areas for improvement
Our take
Methane, that is mostly generated by flaring in the oil and gas industry, is a major contributor to global warming - as are the carbon emissions produced by global computing (especially bitcoin mining.) Crusoe Energy Systems reduces flaring, and repurposes waste natural gas into energy for these processes, thus removing methane from the atmosphere and simultaneously reducing the carbon footprint of computing.
Crusoe's mobile data centers can be deployed to generate power from methane waste at its source. As well as its patented Digital Flare Mitigation system, Crusoe is also working to enable alternative revenue streams for renewable and clean energy projects, with the ultimate aim to run data centers on renewable energy.
The company has connections with Kraken Oil & Gas, Devon Energy, Enerplus, and more; and its computing power is used by institutes such as MIT. The rising pressure to take action on climate change, coupled with the need for high-energy computing as more infrastructure moves online, has placed it in a massive industry. With the capability of its systems to reduce the equivalent of 8,000 tonnes per year of CO2 and 2023 debt financing amounting to $200 million in investment, Crusoe Energy Systems is well positioned to make an impact and drive for further success.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2022
$350m
SERIES C
Apr 2021
$128m
SERIES B
Total funding: $512.5m
Company benefits
- Stock options in a fast-growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- 401(k) with a 4% match
- Unlimited time off
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
- Company paid commuter benefit; $100 per month
- Pet-friendly offices
Company values
- Cultivate an idea meritocracy
- Think like a mountaineer
- Relentless commitment to resource efficiency
- Tap into the collective genius
- Be and become your best self
Company HQ
LoDo, Denver, CO
Articles
Leadership
Cully Cavness
(President & COO)Started their career as an Energy Infrastructure Research Fellow before spending 3 years as a Business Development Manager at Recurrent Engineering and serving as CFO of Sword & Plough. They left their role as VP of Highlands Natural Resources to co-found Crusoe Energy Systems.
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