Partner Experience Manager, Dialpad

• 5+ years of relevant Channel Partnerships working at a SaaS company
• Experience and comfort interacting with, building enduring relationships with, and influencing C-level executives
• Expertise working with end user customers and an understanding of their unique qualities
• Strong presentation, meeting facilitation, oral, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
• Ability to work cross departmentally
• Ability to lead, manage, and influence both internal and customer resources to achieve positive outcomes
• Strong analytical and problem-solving skills

• As a Partner Experience Manager, you'll bridge the gap between our Partner ecosystem and our internal Partner and cross functional teams
• You’ll improve partner and customer outcomes through strong relationship-building, product knowledge, planning, and execution for our partner base
• In tight collaboration with our Sales, Support, Professional Services, and Product teams you'll act as a front line resource for our partner ecosystem helping them navigate all things Dialpad and improving their experience when engaged with us on new opportunities and their existing Dialpad customer base
• This role has future potential to scale from an individual contributor to a leadership role
• We are looking for the right individual to build and lead this program into the future with the ability to scale with our hyper growth partner program
• Act as a first line of communication for our partners to assist with Dialpad Support, Professional Services, and Billing inquiries and help navigate these through resolution
• Act as the liaison between our Certified Delivery Partners and the internal training and support teams aligned to that program
• Work closely with our partners on their very first sale with Dialpad to ensure a white glove experience for them and their customer
• Help enable our partners to uncover more new business through use of tools designed to improve account mapping, and identifying mutual customer prospects
• Work closely with cross functional Dialpad teams including Professional Services, Support, Billing, and Client Success to ensure tight alignment and enable a consistent partner experience across all stages of the partner and customer journey

• Company stock options
• Continued education stipend
• Cell phone, home internet, and gym membership stipend
• Work from home opportunities
• 100% paid medical, dental, and vision plan
• Catered lunches, free snacks & drinks

Total funding: $450m

Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.