Strategic Finance Associate, Gorgias

Salary not provided
Junior and Mid level

eCommerce customer support helpdesk

Be an early applicant


eCommerce customer support helpdesk

201-500 employees

B2BInternal toolsCustomer serviceSaaS

Be an early applicant

Salary not provided
Junior and Mid level

201-500 employees

B2BInternal toolsCustomer serviceSaaS

Company mission

We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.


Who you are

  • To be successful in this role you must be data driven, have strong communication skills, and the ability to thrive in a fast-paced environment
  • 2-4 years of experience in investment banking, private equity or high-growth technology/SAAS company in strategic finance or FP&A
  • BA/BS required, preferably in Finance/Accounting or equivalent directly related work experience required
  • Expert Excel Skills; extensive experience building P&L, LTV, and CAC Modeling and analyzing large data sets, additionally, strong understanding of US GAAP
  • Maintain efficient processes for quarterly and monthly budgeting, forecasting & performance reporting
  • Outstanding verbal and written communication skills and the ability to take extreme ownership
  • Someone with a hands-on attitude and a strong desire to deliver and grow
  • Basic SQL knowledge or a willingness to learn basic SQL
  • Someone with the ability to multitask, work under pressure, and meet deadlines

What the job involves

  • Gorgias finance team is looking to hire a passionate Analyst/Associate to join the Strategic Finance team to provide in-depth, insightful analyses to help make strategic investment decisions
  • The Analyst will be focused on building deep partnership across all business units by focusing on our KPIs and providing critical analysis and insights to help drive related business decisions
  • You will be responsible for developing methodologies, dashboards, and models to enhance and maintain our reporting and quarterly budgeting
  • You will drive long-term value by taking extreme ownership to diagnose problems, analyze solutions and drive implementation to create impact
  • This role will report directly to the Head of Strategic Finance
  • Support management to build and maintain growth models and forecasts supporting revenue / spend optimization and ad-hoc analysis
  • You will function as a hands-on, strategic partner to the business leaders while working directly with the Head of Strategic Finance on key metrics and business recommendations
  • Collaborate on all financial models to identify key investment opportunities and partner with business leaders to operationalize their budgets
  • Assist in planning exercises and the quarterly and annual budgeting cycles for all verticals
  • Assess key metrics across the business to craft a strategy that aligns the financial model to OKRs
  • Work closely with our data analytics team to source and structure data, ensuring we have reliable and accurate forecasts and KPIs
  • Maintain scalable financial reports and models to validate and communicate quarterly business reviews, KPIs, and monthly forecasting cycles
  • Collaborate with the Accounting team on a variety of initiatives, including but not limited to

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.

Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.

Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.


Top investors

Some candidates hear
back within 2 weeks

19% employee growth in 12 months


Funding (last 2 of 7 rounds)

May 2024



Aug 2022



Total funding: $101.4m

Company benefits

  • 60th and above percentile in compensation
  • Health coverage
  • Generous Equity Package
  • Company Offsites
  • Ergonomic setup at your service + 700$ for your home workstation
  • 16-week parental leave, including maternity, paternity, and adoption leave
  • Daily catered lunch
  • 5 Weeks of Vacation
  • Retirement Benefits
  • Fully Stocked Kitchen
  • 3 weeks of Paid Sick Leave
  • $2,000 learning/professional development stipend

Company values

  • Maximise your impact
  • Customer first
  • Be 100% honest
  • Strive for excellence
  • Take EXTREME ownership

Company HQ

Yerba Buena, San Francisco, CA


Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.

Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.

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