Product Strategy & Operations Manager, Canary Technologies
Plus stock options
Providing hospitality technology
Open for applications
Providing hospitality technology
101-200 employees
Open for applications
Plus stock options
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- Proven experience in product management, strategy, or operations, ideally within the software or technology industry and with a focus on B2B SaaS products
- Strong analytical and problem-solving skills, with a keen ability to leverage data to make informed decisions
- Excellent communication and collaboration skills to work effectively with cross-functional teams
- A customer-centric mindset
- Experience with agile development methodologies and product management tools is a plus
- *Proficiency in Spanish is not required but is considered a plus*
What the job involves
- As the Product Strategy & Operations Manager for Digital Tipping, you will play a pivotal role in driving the success and growth of our product portfolio
- You will be responsible for developing and executing strategies to ensure our products meet the evolving needs of the Hospitality Industry
- You will collaborate closely with cross-functional teams, including product development, marketing, and customer success, to drive product excellence and operational efficiency
- This role is ideal for a dynamic, data-driven individual who excels at balancing strategic thinking with operational execution
- This role requires someone who can roll up their sleeves and get the job done
- Though analysis will be important, someone who is successful at this role will focus on execution more than anything else, with an intense bias for action
- Collaborate with the leadership team to define and refine product strategies, considering market trends, customer feedback, and business goals
- Conduct market research and competitive analysis to identify opportunities and threats
- Develop a deep understanding of the Hospitality Industry and its evolving needs
- Oversee product deployment and implementation processes, ensuring seamless onboarding for customers
- Collaborate with customer success and support teams to monitor product performance and gather user feedback
- Identify and address operational bottlenecks to improve product efficiency
- Work directly with hotel staff to understand their experience with the Digital Tipping product and how we can further improve performance
- Foster strong relationships with product development, marketing, and sales teams to ensure alignment on product goals and messaging
- Act as a bridge between technical and non-technical teams, translating customer needs into actionable product requirements
- Define and track key performance indicators (KPIs) for product success
- Use data and analytics to measure product performance, identify areas for improvement, and drive product optimization
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionizing the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorization solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by F-Prime Capital, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2024
$50m
SERIES C
Oct 2022
$30m
SERIES B
Total funding: $95.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company values
- We are open, honest & direct: We share what we believe, and we trust each other to do the same
- We do it today, not tomorrow: We pride ourselves on being first movers in our work and in the industry
- We are resourceful: We create more opportunities from what we have and celebrate innovative solutions over flashy ones
- We are true to ourselves: We bring our full selves to work and support each other’s strengths and experiences
- We care: We show up every day committed to achieving Canary's mission
- We make it happen: We relentlessly drive towards results and continually go the extra mile
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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