Community Manager, Scale AI

$108-129.6k

+ Equity

Slack
Junior and Mid level
San Francisco Bay Area
Scale AI

Training and validation data for AI applications

Job no longer available

Scale AI

Training and validation data for AI applications

1001+ employees

B2BArtificial IntelligenceDeep TechRoboticsComputer VisionMachine LearningSaaS

Job no longer available

$108-129.6k

+ Equity

Slack
Junior and Mid level
San Francisco Bay Area

1001+ employees

B2BArtificial IntelligenceDeep TechRoboticsComputer VisionMachine LearningSaaS

Company mission

To accelerate the development of AI applications.

Role

Who you are

  • Bachelor's Degree in Business, Marketing, Communications, Finance, or related field and 2+ years Communications, Marketing Operations, Field Operations, Program Management, Project Management, or related experience
  • Proven experience in community management or related field, specifically running an active and successful community with thousands of members on online platforms like Slack or Discord
  • Managed the social media presence of a technology product
  • Strong and clear communication skills, both verbal and written – able to synthesize complex details into accessible and digestible content
  • Ability to analyze quantitative metrics and adapt strategies accordingly
  • A strong orientation towards outcomes, and a willingness to roll up your sleeves to get the job done
  • Passion for creating a positive and engaging community experience

What the job involves

  • As a Community Manager, you will spearhead initiatives that will connect with the thousands of Contributors on our platform
  • This is a dynamic role, and you should be prepared to wear many hats such as Operator, Program Manager, and Creative Writer
  • The ideal Community Manager profile should have a strong entrepreneurial mindset, be comfortable getting into the weeds, and be excited about pushing clear, concise information to many different stakeholders
  • As a Contributor Engagement Lead you will work closely with Scale’s Gen AI business unit leadership team to execute on our vision. With a deep focus on Generative AI and Large Language Models (LLM), you will be working on the bleeding edge of AI innovation
  • As a Community Manager at Scale AI, you will be the heart of our contributors community, driving engagement and fostering a vibrant ecosystem
  • You'll manage communications, organize virtual gatherings, and develop strategies to grow and retain our community of thousands of Contributors
  • This role is pivotal in shaping the culture of our community, ensuring a positive experience, and aligning community efforts with our overall business goals
  • This requires creative problem solving skills to come up with initiatives and resolutions. In this highly collaborative role, you will manage the AI communications rhythm of Contributors, working with a diverse set of stakeholders to help drive alignment around our Generative AI efforts
  • Collaborate with the Operations, Support, Communications and Marketing teams to create and execute community engagement campaigns and content
  • Develop and execute community engagement strategies to increase participation and satisfaction, including overseeing community platforms such as Reddit and Linkedin and managing our internal Slack community
  • Be responsible for community support to answer questions, complaints or comments on our platforms and social media channels
  • Organize virtual events to foster a sense of community, monitor community feedback and sentiment to proactively address concerns, and manage and grow our online presence across various platforms
  • Build/maintain a repertoire of content/content template for various channels (eg. emails, texts, in-app messaging, support content)
  • Gather and analyze user feedback, insights, and trends from the platform and online communities to improve our product and engagement strategies through metrics
  • Work with many key internal stakeholders like Legal, Communications, Support, Pay and Product teams

Our take

When training AI models, lack of access to large scale, high quality, labelled data is often the barrier preventing machine learning teams from building something great. In fact, labelled data is even more essential than the algorithms themselves. Scale AI is solving this by providing easy access through developer APIs to a huge variety of labelled data sets covering a large range of areas within computer vision and natural language processing.

It seems that almost every company now is offering artificial intelligence enabled products to automate every aspect of our lives. By positioning themselves as the go-to source for high quality tagged data, Scale AI is in an excellent position as the AI sector continues it's exponential growth.

With innovative AI projects across a range of sectors including retail, energy, and healthcare, Scale AI is now a leader in the industry alongside OpenAI. It continues to forge partnerships with fintech tools and software engine developers such as Brex and Luminar to continue its evolution of digital markets.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

31% female employees

38% employee growth in 12 months

Company

Funding (last 2 of 7 rounds)

May 2024

$1bn

SERIES F

Apr 2021

$325m

SERIES E

Total funding: $1.6bn

Company benefits

  • Health, Dental & Vision Coverage: Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options
  • Easy to use 401(K): Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings
  • Wellness Fund: We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more
  • Virtual Social Activities: Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships
  • Learning & Development: We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey
  • Flexible Work Hours: Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule
  • Generous Paid Time Off: Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed
  • Commuter Benefits: Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute
  • Parental Leave: Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life

Company values

  • Earn customer love: We are passionate about our customers and devoted to their success. We know that customer trust and confidence is earned, not given, with every interaction, every delivery, and every time we solve a customer problem
  • Intellectual rigor, open mind: We think in clear verifiable hypotheses and continuously obtain data that validates or refutes them. We ask questions and challenge assumptions to get consistently to the truth
  • Ambition shapes reality: We are extremely ambitious in what we can accomplish. We set high standards, expecting to fail in the short-term but knowing that failure guides us to learn and ultimately succeed
  • Team flow: We are energized by each other’s success and actively invest in others with care, candor, and focus. Ideas flow openly between us because we treat each other with trust and respect
  • Ownership is the job: We think like owners. We embody expansive ownership and are big believers in our ability to drive outcomes and enact change
  • Run through walls: We are undaunted by barriers and race towards overcoming them. We step outside of our comfort zone, test our ideas, and do the hard work to get to the right solution to a hard problem
  • Up the tempo: We move with agility and intent, and swiftly make two-way door decisions that allow us to learn faster, adapt quickly, and ultimately do more
  • Results speak loudest: We define goals with intent and evaluate our outcomes with objectivity. At the end of the day, we measure ourselves by our results

Company HQ

Rincon Hill, San Francisco, CA

Founders

Dropped out of a bachelors degree at MiT in Computer Science and Mathematics. Previously worked for 2 years as a Software Engineer and Algorithm Developer in the finance industry and 2 years as a Tech Lead at Quora. Youngest founder funded by Accel as a teenager.

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