Product Director, Zopa

Payment Experiences

Salary not provided
Expert level
London

1-5 days a week in office

Zopa

Financial solutions for borrowers and savers

Be an early applicant

Zopa

Financial solutions for borrowers and savers

501-1000 employees

FintechB2CLendingFinancial Services

Be an early applicant

Salary not provided
Expert level
London

1-5 days a week in office

501-1000 employees

FintechB2CLendingFinancial Services

Company mission

To create simple, fair and honest financial products that have the customer's needs at heart.

Role

Who you are

  • Leadership Excellence: As a seasoned Product leader, you will bring a wealth of experience in steering large, cross-functional teams
  • Your leadership is characterised by a robust ability to synchronise diverse departmental efforts, ensuring that collaboration translates into innovation and excellence in product development
  • Customer-Centric Vision: At the heart of our product strategy lies a profound customer obsession
  • You prioritise customers above all, dedicating yourself to understanding their needs and experiences
  • This unwavering commitment ensures that every product decision you makeis with the user in mind
  • Analytical Acumen: You will have excellent analytical skills
  • With a proven track record of leveraging data to inform strategic decisions, especially when it comes to Fraud
  • You embody the essence of a data-driven leader
  • Your expertiseensures that every product initiative is backed by solid evidence and thorough analysis
  • Designing Excellence in Payments: You will have strong history of designing sleek, seamless and innovative payment experiences within a B2C environment
  • Your expertise ensures that every payment interaction is a intuitive journey for the user, from start to finish

What the job involves

  • The Payment Experiences Team is a team dedicated to enhancing the customer journey through innovative payment journeys
  • This team is at the heart of our commitment to providing a smooth, secure, and satisfying payment experience for every customer
  • Here’s what the team focuses on:
  • Innovation: Continuously exploring new technologies to make payments faster, easier, and more reliable
  • Security: Ensuring that every transaction is protected with the latest in cybersecurity measures
  • User Experience: Designing a payment interface that is intuitive and hassle-free, making every interaction a positive one
  • With a proactive approach and a customer-centric mindset, the Payment Experiences Team works tirelessly to ensure that every payment is a testament to our brand’s promise of excellence
  • As a Director of Product for Payment Experiences, you will be responsible for leading the vision, strategy, and execution of our payment experiences
  • You will work closely with cross-functional teams to ensure that product development aligns with business strategy and meets customer needs
  • Your role will be pivotal in driving product innovation, overseeing the product lifecycle, and ensuring the financial success of the product line
  • Vision and Strategy: Establishing the long-term vision and strategic direction for payment experience, ensuring they align with the company’s goals and customer needs
  • Market Research: Conducting thorough market research to identify trends, customer demands, and competitive landscape to drive innovation and inform product development
  • Product Planning: Defining the product roadmap and setting clear milestones for development, launch, and iteration phases
  • Cross-Functional Leadership: Leading cross-functional teams, including engineering, design, and marketing, to bring products to market successfully
  • Performance Monitoring: Tracking product performance using key metrics, analysing data, and making informed decisions to enhance product value
  • Customer Advocacy: Ensuring that customer feedback is integrated into product development to create user-centric payment solutions
  • Innovation Management: Encouraging innovation within the product team to keep the payment experiences fresh, relevant, and ahead of the curve
  • Team Development: Building and nurturing a high-performing product team, fostering a culture of excellence and continuous improvement

Salary benchmarks

Otta's take

Theo Margolius headshot

Theo Margolius

COO of Otta

Zopa has been a pioneering force in the world of finance since 2005, lending out billions in personal loans since its inception, before the launch of its bank in 2020. Its depth of lending experience makes it a digital bank with a difference - offering all the benefits customers have come to expect from a challenger bank, but backed up by 16 years of know how.

As a bank, Zopa has the flexibility to offer much more than loans to their customers, such as their fixed term savings accounts and credit card. Their model is clearly defined, with a focus on lending and saving rather than current accounts - and its investment in its banking license has clearly paid off. The company has recently seen significant investment that will accelerate the growth of its current products as well as support expansion into the business lending space. It has also made its first ever acquisition, of the ‘buy now, pay later’ platform DivideBuy.

Insights

Top investors

Many candidates hear
back within 2 weeks

41% female employees

14% employee growth in 12 months

Company

Employee endorsements

Intelligent people

"My colleagues here at Zopa have a wealth of knowledge which they share constantly and are always willing to assist or give a second opinion on..."

Funding (last 2 of 13 rounds)

Feb 2023

$93m

LATE VC

Oct 2021

$300m

LATE VC

Total funding: $863.8m

Company benefits

  • Discounted gym membership
  • Cycle-to-work scheme
  • Enhanced maternity and paternity leave
  • Hybrid & flexible working model
  • Health insurance
  • Generous holiday plus Zopa bank holidays
  • 2 volunteer days a year
  • Employee Assistance Programme
  • Life Assurance
  • Private healthcare from Vitality
  • Great deals on Zopa products
  • Season ticket loans
  • Discretionary unpaid leave
  • Games room, meditation room, subsidised yoga classes, football league and more

Company values

  • Champion our customers - Whatever your role, you’ll be close to our customers. We care passionately about doing the best for them.
  • Help us make fearless choices - Our environment is fast-paced, agile and open. You’ll solve interesting and challenging problems, and be trusted and empowered to bring your ideas to life.
  • Walk the talk - Like us, you’ll be honest, stick to your promises and face the tough moments head-on.
  • Win smarter - You’ll be always on the lookout for a better way of doing things, going beyond ‘good enough’ and welcoming different points of view.
  • Be in it together - You’ll join an ambitious, diverse and all-round approachable team with a mix of ideas and talents who inspire each other to be better every day.

Company HQ

London, UK

Founders

Giles Andrews OBE

(Board Member)

Independent Non Executive Director at C. Hoare & Co., and at the Bank of Ireland. Chairman of carwow. Board Member at the Innovate Finance FinTech Strategy Group. Previously founded Caverdale Group.

Jaidev

(CEO, not founder)

Promoted from within Zopa, previously COO. 12 years of experience at Capital One, including Chief Marketing Officer for UK.

Diversity & Inclusion at Zopa

Jamie Ferguson (Talent Acquisition Advisor)

  • We're always looking for passionate and talented people who can help us be the best place for money. We welcome everyone, regardless of age, disability, gender, sexual orientation, parental status, race or religion.
  • We run a successful mentoring program, with 28 mentors across the business. We believe this launching pad helps our internal talent stretch beyond their comfort zone, explore new avenues and grow into future leaders.
  • We’re focused on ensuring a fair approach to attracting talent, from how we advertise roles to our application and interview process. For all our hiring requirements we mandate 50/50 shortlists and diverse interview panels. We also run all our adverts through a recognised gender de-coder to ensure we attract and hire a diverse range of people. More recently we’ve been experimenting with new job boards and partnerships like Otta Jobs and BYP Network (Black Youth Partnership Network) to increase diversity in our candidate sourcing.
  • We’ve secured trail-blazing partnerships with organisations like Code First Girls, YSYS and BYP Network. We’ve already had huge success with our Code First Girls cohort who joined our tech community as Software Engineers and Database Administrators in January.
  • We encourage Zopians to create memorable career journeys, and internal mobility plays a huge part in this. All our live job vacancies are posted on our internal jobs board. Over the last 12 months, we’ve trained and supported many Zopians to make internal career moves and become compliance officers, developers, lawyers and HR specialists. In fact, 20% of our open roles in Q3 2021 were filled by internal candidates. This not only makes Zopa a great place to work, but also allows us to break down some of the systemic pipeline issues that we see in STEM professions.
  • Our Diversity & Inclusion focus groups and “All in” club celebrate diversity through various company events, such as quiz nights and “Bring your kids to work” day – our favourite is international food night!
  • Everyone at Zopa has different working styles, and we want to support them in any way possible. That’s why we’re committed to flexible working whether that’s from home, in the office or a combination of both. What’s more, our model includes the option of working from abroad for up to 90 days a year!

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