Product Manager, Vivid Seats
Business-to-Consumer
+ Bonus incentives and equity
Ticket exchange and resale platform
Open for applications
Ticket exchange and resale platform
501-1000 employees
Open for applications
+ Bonus incentives and equity
501-1000 employees
Company mission
Vivid Seats' mission is to empower every fan to get to the live events that shape their most vivid moments and memories.
Role
Who you are
- Our ideal candidate is an innovative, flexible, on-your-feet problem solver who has a track record of successful execution and product strategy. You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions
- The right candidate will possess a strong product background and have a well-rounded technical background. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity
- This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and get the job done
- Most importantly, you are able to deliver outstanding results, quickly, with high quality and have exceptional communication skills (able to speak the language of end-users, management, design, and development)
- Proven experience in helping organizations map business value to customer needs
- Sufficient mastery of technology so that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership with engineering
- Prior experience in product management and a record of successful product delivery
- Ability to juggle multiple priorities and manage trade-offs to establish the right approach to executing the product strategy
- Highly analytical with experience managing data-centric products; capable of turning raw data into information and insights
- Proven experience of crafting product roadmaps by gathering input from customers, partners, internal users, engineers and other stakeholders
- An understanding of online marketplaces and an interest in the live event space
- Bachelor’s degree preferred; in science, technology, or a related field
What the job involves
- As a Senior Product Manager on our B2C team, you will have ownership of consumer facing web or mobile products within our live events marketplace
- This is a great opportunity for a product manager to drive impactful solutions for ticket buyers and sellers, as well as how to scale our capabilities to drive end-to-end operational performance improvements
- You will be part of a team where your suggestions are expected, challenged, and applied. You will collaborate cross functionality to ideate, develop, and deliver products and features that create value for our customers and our business
- This role will use data and a deep understanding our customers to successfully deliver products to market
- Work across the organization, partnering with multiple stakeholders (including design/UX, operations, customer support, accounting, proprietary tools, etc.) to understand and translate requirements, make tradeoffs of scope and implementation, and deliver high quality products
- Define the product goals and roadmap, ensuring alignment with business objectives and company strategy
- Lead the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team
- Define features through clearly written user stories as part of an Agile delivery team; verify stories are implemented as intended, records bugs, and assist the engineering team in driving resolution
- Analyze user data and feedback to measure the effectiveness and competitiveness of the product
- 30 days in
- Complete new hire orientation, gaining the resources you need to be successful
- Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward
- Learn how ticket marketplaces and our B2C products operate and how you’ll contribute to providing great experiences for our customers
- Collaborate with UX and engineering to write user stories for new features. Assist with verification and feature performance analysis for newly released features
- 90 days in
- Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies
- Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives
- Define features and lead the team in prioritizing clearly written user stories that create delightful and bug free experiences for our customers
- Leverage tooling and data to gain insight and analyze customer behavior and product performance to recommend product enhancements
- 180 days in
- Design and implement process improvements that positively impacts the team
- Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices
- Drive product department roadmap exercises that balance current needs with future strategic initiatives
- Mentor others, playing an active role in elevating the skill sets of those you work with
- Proactively work with the Engineering and other stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of B2C products with the overall business objectives and company strategy
- Lead the team in prioritizing features to meet internal and customer needs and collaborate in the design, estimations and planning sessions with the overall team
Our take
Founded in 2001, Vivid Seats is one of the leading online ticket marketplaces. The event tickets market is one of the biggest out there, expected to reach almost $85 billion by 2027, and the company has secured its place within it with partnerships with big players like ESPN, RollingStone, and the NBA.
The company's strategy has so far been based on massive public exposure through heavy spending on digital advertising, which has brought it great success to date. Its connects millions of buyers with thousands of ticket sellers each year, covering hundreds of thousands of different events.
Vivid Seats boasts high revenues and sustained growth, and went public in 2021. Following its listing on the NASDAQ, the company has been focusing on expanding operations and broadening its tech capabilities. A recent development is the company's Vivid Picks app, which combines live event and gaming experiences to target changing trends in the events ticket space.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
42% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2014
$5.2m
SERIES A
Mar 2012
$3.9m
ANGEL
Total funding: $9.7m
Company benefits
- Health, dental and vision packages: BCBS PPO, HSA and HMO plans, mental heath and telehealth programs.
- Retirement and savings programs, continuing education opportunities, and rewarding performance incentives.
- PTO, mental health days, and maternity/paternity policies.
- Company-wide town-halls, hackathons, product demos, in-office happy hours, holiday and summer events, company-sponsored sports leagues and competitions.
- Gym membership fees, wellness weeks, access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces.
- Hybrid working arrangements at accessible office locations. Company-provided laptops, monitors, & software in-office. Room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.
Company values
- We Raise the Bar: We shape our industry – we are the competition. We’re ambitious and disciplined teammates who make smart plays and get better every day.
- We Create Exceptional Experiences: Whether we’re engaging a fan, seller, partner, or teammate, we don’t compromise when it comes to their experience. We hold ourselves accountable and lean into every connection to make the moment count.
- We Embrace Change: In our world, the only constant is change and we’re ready for it. As a team, we’re energized by working with speed and agility to anticipate; we’re unafraid to be self-critical and we drive relentlessly to get the best results.
- We Enhance Communities: We invest in our communities inside and out. We’re united in raising awareness around causes close to our hearts and are passionate about giving back.
- We Commit as a Team: Above all else , we’re one team that trusts and supports each other –our unity gives us the strength to tackle even the most difficult challenges facing our business. Driven in our pursuit of the optimal, we constructively voice our perspectives, and when the best play is called, we move forward together.
Company HQ
West Loop Gate, Chicago, IL
Articles
Leadership
Eric Vassilatos
(Co-founder)Also Principal at Magnolia Capital and Managing Partner at SkyBox capital.
Stan Chia
(CEO, not founder)Board Director at 1871, and Board Member at the Georgia Institute of Technology. Former COO of GrubHub.
Salary benchmarks
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