Customer Support, Modsquad

Bilingual English/Spanish, Phones

Salary not provided
Entry and Junior level
Remote in US
Modsquad

Global customer experience service provider

Job no longer available

Modsquad

Global customer experience service provider

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Job no longer available

Salary not provided
Entry and Junior level
Remote in US

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Company mission

Reinventing the Customer Experience Services industry.

Role

Who you are

  • Do you have a Phone Support background?
  • Do you enjoy work-from-home and flexible schedules?
  • Our Mods bring super skills, a positive attitude and great vibe to project work everyday
  • Professional English proficiency, Spanish is a second language
  • Professional demeanor
  • Customer service-minded
  • Good de-escalation skills
  • Quiet place to receive phone calls
  • Previous phone experience (preferred)
  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset
  • Quiet workspace to take calls
  • Willingness to install MSQ security software and 2FA app on the phone

What the job involves

  • ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!
  • ModSquad is seeking Mod Contractors to join our network!
  • Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services
  • Project gigs available now and more are on the horizon
  • In this project, mods will be answering inbound calls, returning voicemails, and handling online complaints in regard to temporary vacation lodging while following queue-specific scripts
  • Project Hours (All times Pacific):
  • Monday: 7 am - 5 pm
  • Tuesday/Wednesday: 7 am - 8 pm
  • Thursday: 7 am - 12 am
  • Friday: 12 am - 12 am
  • Saturday: 12 am - 12 am
  • Sunday: 12 am - 5 pm
  • Commitment: 10 hours per week, 60 days (as needed)

Application process

  • Orientation Begins: July 12, 2024

Otta's take

Theo Margolius headshot

Theo Margolius

COO of Otta

Founded in 2007, the company ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (and still is in the UK) the company was even one of the first to venture into the metaverse.

The company’s remote network of Mods (customer engagement professionals) provide omnichannel support through its Cubeless patent-pending security platform, enabling companies (including the NFL, Zendesk, and EA) to confidently outsource their CX services on a global scale.

The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years, as its diversified, scalable, and industry-adaptable service offerings have brought innovation to companies of all sizes. ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.

Insights

Led by a woman

Some candidates hear
back within 2 weeks

-11% employee growth in 12 months

Company

Company benefits

  • Remote-First
  • International Employee Benefits Vary by Region
  • Medical Coverage
  • 401(k)
  • Unlimited vacation

Company HQ

Newton Booth, Sacramento, CA

Founders

Former Partner at Hughes & Pritchard LLC and Associate at Winterbotham Law.

Share this job

View 2 more jobs at Modsquad