Customer Success Analyst, Mediaocean
Finance
$65-80k
Omnichannel advertisement management platform
Be an early applicant
Omnichannel advertisement management platform
1001+ employees
Be an early applicant
$65-80k
1001+ employees
Company mission
Mediaocean's mission is to help omnichannel advertisers consolidate their media intelligence, management, and finance into a single platform.
Role
Who you are
- Minimum 2 years of experience in a customer-facing role. Advertising technology or Software as a Service (SaaS) experience a plus
- Educational or professional experience in accounting or financial management
- Proven ability to present and explain features and workflow
- Proficiency with Excel, PowerPoint, SharePoint. Salesforce, Zendesk, Jira, Smartsheet experience a plus
- Demonstrated excellence in verbal and written communication skills, including the ability to take the lead in conversations and negotiate through challenging situations
What the job involves
- As a member of Mediaocean’s global Customer Success team, you will be instrumental in delivering a world-class customer experience with a focus on proactive engagement and fostering long-term relationships
- The Customer Success Finance Analyst has a thorough understanding of customer-specific financial work flows that will be used to identify operational efficiencies, improve processes, support inquiries and troubleshoot issues pertaining to the Mediaocean financial suite of products & services
- You will serve as a primary point of contact, strategically supporting & expanding customers’ adoption and usage of these platforms
- Mediaocean is excited to open this opportunity to join a cohort of Finance Analysts that will work together through onboarding and will be placed into specific roles across our Customer Success team, including Professional Services and Customer Engagement after successful completion of a comprehensive certification process
- Develop a strong understanding of customer and corporate accounting workflows to provide guidance on current functionality and enhancements for Mediaocean financial platforms and identify opportunities for added value
- Complete a 6-monthonboarding boot camp that will focus on establishing knowledge and supporting customers across Customer Success teams
- Identify, document, and disseminate best practices aimed at enhancing the overall customer experience and improving customer understanding of the value offered by Mediaocean software solutions
- Contribute to customer account planning by identifying opportunities for increased user adoption, determining a targeted end-user adoption strategy, and assisting with workflow questions and complex issue resolution
- Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigate usage issues
- Document and track feature requests, including detailed requirements and needs analysis, with an ability to negotiate and manage expectations
- Work cross-functionally on product roadmap recommendations and alternative workflow solutions
- Perform needs assessments and requirements gathering to configure environments for new customer implementations and existing customer platform migrations
- Prioritize and schedule work activities to ensure established targets are achieved, facilitate customer meetings, and clearly and promptly communicate action items and desired outcomes for appropriate stakeholders
Our take
Advertising used to be a simple process, with campaign formats existing of TV, print, and out-of-home, but the increased variety of digital devices these days has resulted in a demand for omnichannel advertisement. This is not only complicated due to needing to customize content for CTV, mobile, and other emerging content formats, but also because each campaign must be managed, financed, and analyzed for success.
Mediaocean provides an omnichannel advertisement management platform that facilitates the management of advertisement media buying for any format. In addition to media management, the platform also includes data analysis tools for the optimization of campaign success and a media accounting dashboard for the management of advertisement financing.
Whilst new omnichannel advertisement platforms are appearing regularly, Mediaocean stands out with its end-to-end approach, as opposed to focussing on media buying, accounting, or data analysis like most competitors. Furthermore, whilst users can access Mediaocean's solutions through its unified platform, the company also provides APIs to allow for integrations with other advertising workflows and platforms.
Steph
Company Specialist
Insights
-8% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2008
$30m
SERIES B
Jul 2007
$10.5m
SERIES A
Total funding: $40.5m
Company benefits
- Wellness and mental health - Workout classes, webinars, discounted gym memberships, healthy snacks, and Headspace subscriptions are combined with an Employee Assistance Program to provide extra support for our team members
- Parental benefits - Mediaocean provides maternity and paternity leave, fertility assistance, bonding leave
- Vacation - Take advantage of global PTO policies, paid holidays, and time off to volunteer and give back to local communities
- Retirement planning - 401K plans, pension plans, and superannuation plans help our global employees prepare for life after MO
- Healthcare - Competitive healthcare and insurance benefits for individuals and families vary by office location and country of residence
- Company culture - Holiday and summer parties, happy hours, weekly breakfasts, trivia nights, book clubs, career circles, and global philanthropy efforts are just some of our cultural programs at Mediaocean
Company values
- Lead with passion -- We operate as leaders at every level to run the business
- Collaborate and communicate -- We connect openly and frequently with transparency and trust
- Foster a learning culture -- We are intellectually curious and embrace a growth mindset
- Innovate for clients -- We are relentless in deploying technology to solve customer and market challenges
- Celebrate wins -- We cherish and acknowledge our success, big and small
- Be data-driven -- We use data to optimize decision-making at all levels, on all projects
- Make an impact -- We are accountable to results, embrace diversity, and aim to build a meaningful legacy
Company HQ
Financial District, New York, NY
Articles
Leadership
Bill Wise
(CEO)Previously founded Yobi and Click Ventures, and is Chariman at MediaWallah.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at Mediaocean