Payroll Operations Specialist, Wrapbook
$106-144.4k
For Canadian applicants: CA$92.5K – CA$126K
Media production payroll & insurance solution
Open for applications
Media production payroll & insurance solution
201-500 employees
Open for applications
$106-144.4k
For Canadian applicants: CA$92.5K – CA$126K
201-500 employees
Company mission
Wrapbook's mission is to make the lives of those working in production better.
Role
Who you are
- A minimum of 5 years of end-to-end multi-state payroll processing experience, previous experience as a third-party payroll processor and/or entertainment industry experience highly preferred
- Proficiency in using payroll software and other relevant tools including Google-Suite, Microsoft Office, and Salesforce.com
- Positive, proactive approach on getting the work done
- Solution oriented mindset. Observes a problem, evaluates various solutions, determines the best 1-2 ways to solve the issue, and works with the team to ensure implement a solution
- Excellent customer services skills
- Ability to multitask and work proactively and independently in an ever changing environment
What the job involves
- Provide advanced payroll support and remittance operations for internal departments, clients, and workers in all areas of payroll remittance, reversals, escrows, deposit agreements, and escalations
- Advise on process improvements, conduct payroll testing, and document processes
- Sets the standard by consistently exceeding all service levels remitting on time and case resolution
- Process payroll corrections related to taxable wages, overpayments, and other calculation errors
- Complete system testing for payroll-related functionalities
- The ability to handle more complex remittance to unions based on contract type, job classification, union flips and more. You have experience remitting for more complex use cases and have likely seen and know how to handle all use cases
- Starting to handle complicated union operations issues - without written SOP’s
- Create and maintain standard operating procedures
- Proactively gather and provide feedback to management and the product team on efficiencies, product suggestions, and ways to track or organize the team to exceed targets
- Act as a mentor and partner with team members to address complex remittance issues
- Identify and address root causes of reporting errors or discrepancies, as reported by unions, and coordinate with appropriate payroll teams to address the issues
- Exceed required productivity metrics for case resolution, timely remittance, and productivity
- Leads and contributes to the development of broader team initiatives and projects
- Maintain clear, well-documented notes in all systems to ensure all parties across the organization have visibility into their work
- Monitor the Salesforce.com queue for accurate data management, and assign duties to teammates, as needed
- Act as an escalation point for complex support tickets
Our take
Payroll systems for the production industry are long outdated, with the vast majority of administration still being completed manually, in person, and on paper. This forces cast and crew members to loose many hours in unpaid work and drives up production costs.
Wrapbook's app helps cast and crew complete onboarding, submit timecards and track payments. It offers touch and face ID and helps users track various filings as they pass through the system. Its position as one of the country’s only entertainment-compliant companies of its kind has given it a strong head start in its field.
The company's product is used by well-known production companies such as CollegeHumor, Creative Blood and JN, and serves over 1,000 companies in total. In 2021, commitments from new and existing investors boosted Wrapbook’s valuation to $1 billion, earning it unicorn status. With this funding, it has continued to bolster its payroll platform and workforce to best support the needs of production companies.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2021
$100m
SERIES B
Mar 2021
$27m
SERIES A
Total funding: $130.5m
Company benefits
- Health & Benefits - choose from several customizable plans, including vision and dental
- Minimum Time Off - Everyone is encouraged to take at least 3 weeks off annually
- 401K & RRSP
- Work Remotely
- IT Setup for Your Home
- Lifestyle Perks - Wrapbook employees get a monthly stipend to treat themselves
- Stock Options
- Parental Leave
Company values
- Compassionately Direct - Seek to understand each other while communicating transparently
- Be Yourself - Respect and celebrate our diversity
- Bias Towards Action - Lean into taking action, fast in low stakes and deliberate in high stakes
- Delight Customers - Win users’ hearts with seamless, compliant, and secure services
- Own Our Work - Be accountable to our impact. Surface issues to learn together
Company HQ
Midtown Manhattan, New York, NY
Articles
Founders
Cameron Woodward
(Co-Founder)Director of Interactive Marketing at Invisible Children. Next, Co-founded and Executive produced Sprinkle Lab for 8 years. Went on to Found and serve as CEO of Film Casualty Insurance Agency.
Naysawn Naji
(Co-Founder)Early career as a Programmer at McGill University. Became a Software Developer at Xiphos Technologies. For over 4 years was Program Manager at Microsoft. Founded artSumo.com. For 5 years was CTO of Grupo Regalii.
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