Lead Customer Collections Specialist, Nexamp

Salary not provided
Salesforce
Dialpad
Mid and Senior level
Chicago
Nexamp

Clean energy solution provider

Open for applications

Nexamp

Clean energy solution provider

501-1000 employees

B2BEnergySustainability

Open for applications

Salary not provided
Salesforce
Dialpad
Mid and Senior level
Chicago

501-1000 employees

B2BEnergySustainability

Company mission

To build the future of energy that is clean, simple, and accessible.

Role

Who you are

  • 4+ years of professional experience in Collections or a related customer support role, with 1+ years of leadership experience
  • Proven Track record of leadership and improving processes
  • Communication and interpersonal skills to effectively lead a team and interact with a diverse client base
  • High proficiency in using CRM/ERP systems, preferably Salesforce and Dialpad
  • Familiarity with QA and giving feedback
  • Ability to thrive in a dynamic and changing environment and able to instill motivation and confidence in others
  • Advanced problem-solving skills and the ability to manage complex situations

What the job involves

  • Due to significant growth, Nexamp is seeking an experienced and dynamic Lead Customer Collections Specialist to oversee our collections team
  • This leadership position is critical for managing both residential and commercial customer interactions focused on educating the customer about Community Solar and resolving outstanding balances
  • As a senior member of the Customer Experience organization, this role this role will involve hands-on collections efforts and mentoring and development of our collections team
  • You will be hybrid out of Chicago, IL. You will report to the Manager of Billing & Collections
  • Lead the team to execute all activities related to Collections
  • Develop strategies to enhance the efficiency and effectiveness of collections processes while maintaining high levels of customer satisfaction
  • Mentor team members, provide training and support to enhance skills and drive team performance in alignment with company goals
  • Conduct regular review and analysis of team performance, implementing improvements and innovations in collection tactics and strategies
  • Manage escalated collection issues, interfacing with both customers and internal teams to facilitate solutions
  • Ensure compliance with all regulatory collections practices and maintain high standards
  • Collaborate with other departments to streamline collection processes and integrate customer service excellence across platforms and interfaces
  • Work with 3rd party agency to collect on large commercial balances
  • Foster a positive team environment that encourages collaboration, innovation, and community

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

Nexamp stands as a leading force in the shift towards a new era of clean energy. Specializing in solar energy solutions, the company spearheads the design, construction, and operation of solar assets throughout the US.

By offering subscription-based access to solar farms, Nexamp enables homeowners, businesses, and municipalities to harness solar energy benefits without the burden of upfront costs or risks. With a diverse portfolio and a customer base exceeding 70,0000, Nexamp's unwavering commitment to accessible, sustainable energy has solidified its position as an industry leader.

Recently bolstered by a substantial influx of funding, Nexamp is poised for expanded influence. This financial boost will fuel the development of 49 solar and battery storage projects, extending the benefits to thousands of households and furthering its mission towards a sustainable energy revolution,

Insights

Few candidates hear
back within 2 weeks

14% employee growth in 12 months

Company

Funding (last 2 of 7 rounds)

Jun 2024

$2m

LATE VC

Apr 2024

$520m

GROWTH EQUITY VC

Total funding: $1.0bn

Company benefits

  • Health benefits starting day one
  • Company sponsored service days
  • Company contributed HSA account
  • Cell phone reimbursement
  • Flexible hybrid work arrangements
  • Educational assistance
  • Flexible time off
  • Parental leave
  • 401k company match
  • Commuter/transit benefits

Company values

  • Committed
  • Respectful
  • Mission driven
  • Accountable
  • Collaborative
  • Entrepreneurial

Company HQ

Downtown Crossing, Boston, MA

Founders

Will Thompson

(Co-Founder)

Graduated from Tufts University with a BASc in Environmental Engineering. Previously served as a Captain in the United States Army and as a Commander in the U.S. Coast Guard. Also worked as an Assistant Project Manager at CDM Smith.

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