Project Manager, Bluecore
Onboarding
$95-110k
+ Equity
AI powered customer insight technology
Job no longer available
AI powered customer insight technology
201-500 employees
Job no longer available
$95-110k
+ Equity
201-500 employees
Company mission
To transform casual shoppers into lifelong loyal customers.
Role
Who you are
- The ideal candidate is customer-centric, loves solving challenges for our customers and is resourceful and tenacious!
- At least 4 years of experience in a customer facing position in a technology environment
- Experience with Email Marketing required (customer success, project management or consulting at Email Service Provider experience strongly preferred) In depth understanding of email marketing and best practices
- Proven ability to manage multiple projects, a PMP certification is an asset
- ESP/Deliverability understanding and knowledge, manage customer expectations of how the email ramp up process works
- Strong technical skills or ability to quickly learn technical concepts, basic knowledge of graphic design and page layout as well as HTML and CSS would be a plus
- Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
- Be detailed in documenting information and practice good follow through techniques
- Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
- Possess excellent written and verbal communication skills
- Fantastic interpersonal and influencing skills
- BA/BS degree is required
What the job involves
- We are looking to hire a passionate Project Manager, Onboarding to join our Customer Success team
- Your job is to manage the Bluecore onboarding process for our newest customers as well as coordinate services for our existing customers as they transition from their existing email service provider to Bluecore’s platform
- This is an integral role at Bluecore as you empower our customers to build their own email marketing campaigns and set them up for success
- Your energy and passion will change the way that our customers work with us!
- As a Project Manager, Onboarding, you will be ensuring that customers have Bluecore fully configured, the customer has completed all of their goals and is fully trained to start implementing campaigns
- Metrics will include the time to launch customers, quality launches, launch success metrics and customer satisfaction
- Responsible for the client onboarding process from when the purchase was made until the client successfully launches Bluecore
- Establish a strong relationship with your clients and get the client pumped about starting their journey with Bluecore
- Manage the client transition from Sales to Customer Success and look for ways to improve the process
- Prepare for the customer kick-off meeting and ensure the client relationship gets off on the right foot
- Set the right client expectations and make sure the project is completed on time and within project scope
- Work with deliverability team to create and implement batch email ramp up plans
- Be a part of cross-functional teams to help roll out new product features and improve the overall customer experience
- Understand what the client perceives as value and what is important to their business, and Prioritize the onboarding achievements and campaign launches based on these
- Effectively & consistently communicate project status to the client and impacts to timelines based on missed results
- Ensure a clear understanding of the Bluecore platform
Our take
Bluecore uses data gained from direct marketing like email, social media, site activity and combines that with machine learning to make better predictions about who might want to buy what. In turn this helps turn casual consumers into lifetime customers for its clients, predominantly large retailers such as Sephora, CVS, Teleflora and Tommy Hilfiger.
Competitors include Wunderkind, dotdigital Engagement Cloud, Salesforce Email Studio and ActiveCampaign.
The business proposition of Bluecore is widely valued by both the investment and retail community thanks to its focus on predictable customer bases within an increasingly unpredictable market. After its unicorn-making Series E funding in 2021, Bluecore continues to reinvent how brands and retailers can engage with shoppers, helping drive the shift toward digital-first commerce. Over 2022, Bluecore has been expanding its leadership team and making forays into mobile technology.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Aug 2021
$125m
SERIES E
May 2020
$50m
SERIES D
Total funding: $244.3m
Company benefits
- Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology companies
- Comprehensive medical, dental, and vision insurance
- 401(k) plan
- Monthly discretionary reimbursement towards fitness, home office and/or Learning and Development opportunities
- Generous Parental Leave & flexible vacation policy
Company values
- As simple as possible, as powerful as necessary - We stay focused on driving progress for Bluecore and our customers today, with an approach to tailor and design for tomorrow, without carrying the heavy burden of unnecessary complexity.
- We win when our customers win - Bluecore wouldn’t exist if it weren’t for the quantifiable success we drive for our customers through our people as well as the processes and technologies we offer.
- Seek lessons in success and failure - The lessons learned from failures can be almost as valuable as those learned from successes. They remind you of the unlikeliness of success and when to recognize it.
- #onebluecore - Whenever you see something great happen, it's rarely the result of the work of an individual, but the culmination of the work of a team's effort, both seen and unseen.
- The best solutions matter - Think in solutions, not just problems. The best ideas come from anywhere, sometimes even where you least expect them. Everyone has great ideas if you create opportunities to share them.
- Act with intention - As a team, we understand our goals, hold ourselves accountable and take ownership of the actions required to achieve incredible outcomes.
- Imagine the possibilities - When we build something, we limit ourselves if we only think about the current state of the problem we are solving for. We stretch our boundaries and embrace the possibilities that come with it.
Articles
Leadership
Fayez Mohamood
(CEO)Having studied for an MA, at Georgia Institute of Technology, they worked as a Microprocessor Design Engineer at AMD, before working in Software Development at The MathWorks for 3 years. They left their position as Head of Product at BigDoor Media in January 2013 to co-found Bluecore the following month.
Max Bennett
(Advisor)They worked as a Derivatives Trader at Goldman Sachs for just under a year before working briefly as an Associate at Techstars. In 2013, they co-founded Bluecore, serving initially as CPO and since February 2021 as an Advisor.
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