Mid Market Account Executive, Zowie

Salary not provided
Mid level
Remote in Canada, US
Zowie

AI-powered customer service for online stores

Open for applications

Zowie

AI-powered customer service for online stores

21-100 employees

B2BArtificial IntelligenceEnterpriseCustomer serviceSaaS

Open for applications

Salary not provided
Mid level
Remote in Canada, US

21-100 employees

B2BArtificial IntelligenceEnterpriseCustomer serviceSaaS

Company mission

Zowie’s mission is to recreate offline shopping experiences online and reimagine digital customer service.

Company mission

Zowie’s mission is to recreate offline shopping experiences online and reimagine digital customer service.

Led by a woman
Top investors

Some candidates hear
back within 2 weeks

-5% employee growth in 12 months

Otta's take

Theo Margolius headshot

Theo Margolius

COO of Otta

Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests.

Zowie is an attempt to automate much of that repetitive work. The technology automates 30% of customer service inquiries like “Where is my package”, “How to change my shipping address”, or “How do I make a return”.

The startup is now focused on leveraging the volume of interactions from its impressive customer base to train models that can deliver actionable insights for its customers. That way, its clients can not only reduce customer service costs, but identify new opportunities in its business.

The startup’s biggest challenge will be facing off intense competition in the chatbot-customer service space. However, while most of these players have parity on features, few have been able to compete with Zowie’s impressively quick setup speed, winning it major market share amongst startups and other fast-moving internet businesses.

Benefits

  • 👉 Great company offsites. We spend time together in person to strengthen our team
  • 👉 Employee Stock Option Plan (ESOP). You’re a part of our company’s future success
  • 👉 Unlimited paid time off. We trust each other and don’t count days
  • 👉 Health benefits. We offer a competitive health insurance package

Company values

  • 💪 Ambitious and innovative. We don’t settle on existing solutions and keep looking for better ways to tackle challenges
  • 👻 Bold and free-thinking. We trust our employees to find the best solutions
  • 🤸‍♀️ Agile and high-performing. We work smarter, not harder. We use our OKRs to keep ourselves focused
  • 🤠 Unafraid of change. Zowie is growing quickly. We thrive in an ever-evolving environment

Funding (last 2 of 4 rounds)

May 2022

$14m

SERIES A

Jan 2022

$5m

SEED

$20.2m

Total funding

This company has top investors

Founders

Previously CTO & Co-Founder at codeheroes.

Previously CEO & Co-Founder of codeheroes. Before that worked as a software developer in a variety of roles including at IBM.

Jobs (5)

All locations

Sales & Account Management