Senior Product Manager, Aircall
Commerce Platform
$150-210k
+ Equity.
Cloud-based call centre and phone system
Job no longer available
Cloud-based call centre and phone system
501-1000 employees
Job no longer available
$150-210k
+ Equity.
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- We value people who are bold, ambitious, collaborative and customer-centric
- Even better, the ones who know how to work hard & have fun at the same time
- +5 years of business experience using analytics to drive product results
- Extensive experience in working with B2B SaaS softwares as a Product lead
- You have successfully driven the release of several product, features or flows and closely monitored their impacts on business metrics
- You are empathetic and understand the need for your stakeholders to be aligned and compelled to your vision
- Clear, structured thinking and excellent communication skills
- You are fluent in English (Spanish or French will be a plus)
What the job involves
- We are hiring a Product Manager - Commerce Platform
- Delivering the best-in-class cloud-based voice solution is not enough, we want to help organizations to improve their productivity by delivering them powerful and right on time data and insights
- A great part of the Aircall’s product value comes from its seamless integration with the other tools used by our customers
- Empowering conversations is also saving our users the time of logging calls into tickets, fetching information on CRMs, and tagging Helpdesk requests
- We are looking for an Senior Product manager - Commerce Platform to work on our commerce capabilities: building self-service flows to drive expansion, ensuring retention of customers through product-led growth tactics, etc
- This person will have to align with Engineering, Data Analysts, Go To Market teams and Product Marketing to define Aircall’s vision for his/her scope of work and make it a success
- Responsible for the “Commerce Platform” product scope, defining its vision to achieve the company’s goals and working with a team of 10+ engineers to deliver the expected value to users
- Responsible for leveraging the Product Analytics team to take data-driven decisions on the path to objective achievement
- Responsible for every part of the product related to critical revenue metrics: cancellation flows, add-ons selling strategy, AB tests on pricing experiments, billing experience, etc
- Responsible for aligning leaders of other functions around strategic product-led initiatives
- Responsible for implementing product-led growth initiatives with the help of Aircall’s growth experts
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Company values
- Dare to be bold - We’re risk takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company. Large actions lead to big success
- Thrive together - We learn from each other and grow from it. Our common journey is how we grow together and innovate.
- Trust & Commit - We trust each other and commit to our mutual success. We earn trust from our commitment.
- Excellence - We’re aiming high, and we know it. Even the smallest details are important to us. We only want the best for each other and our customers.
Articles
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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