Technical Support Executive, Awin

• Excellent communication skills and a keen eye for details are essential to become a successful candidate
• As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company
• Strong analytical skills while also ‘seeing the bigger picture’
• Strong communication skills (fluency in both German and English to C1+ level)
• Customer service skills and an understand the importance of relationship building
• Ability to understand web languages such as basic HTML, SQL, JavaScript and ideally PHP
• Familiar with E-commerce platforms and their use
• Strives to continually improve productivity and quality of work produced
• Self-motivated and a self-starter
• Understands the importance of processes and procedures and the application of these
• Ability to work in a fast-paced and dynamic environment
• Ability to work harmoniously and effectively as part of a work team

• Working as an Technical Support Executive, or internally, Global Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process
• This is a fast-paced role where you will be liaising with both the client’s marketing and technical sides to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications
• Acting as the ‘middle-man’ to give technical guidance clearly and concisely
• Isolate errors quickly within client setups and provide feedback on possible solutions
• Negotiate and objection handle below standard setups that do not align with team targets
• Contributing to the monthly Integration Team targets, which are incentivised on over-performance
• Review fellow team members' work for the purpose of technical sign-off
• Report technical issues/bugs with the platform and escalating as appropriate
• Administration of a knowledge base used internally and externally
• Provide high level training to internal colleagues
• Testing of new developments and features

• Private Health/Vision/Dental Insurance
• Up to 28 Days Annual Holiday
• 2 Paid Days Off/Year to Volunteer During Working Hours
• In-House Language Courses
• Subsidised Corporate Gym Membership
• Childcare Vouchers
• Cycle to Work Scheme
• Personal & Business Travel Insurance
• Medical, dental and optical insurance
• Season ticket loan
• Free fruit and sweets

Total funding: $2.7m

Serving a global community of advertisers, agencies, and publishers, Awin provides its clients with tailored business insights, connecting companies with customers across the world by fostering trusted partnerships to drive sustainable growth.