Customer Success Manager, airfocus
More information about location
Product management platform
Be an early applicant
Product management platform
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To help manage strategy, understand user needs, prioritize, and align teams around clear roadmaps.
Role
Who you are
- If you’re excited about pursuing a role in customer success and look forward to joining a collaborative team working in a fast-paced, ever-evolving environment, you’ll be an ideal candidate for this role
- +1 year of customer success or account management experience in a B2B software company
- Exceptional written and verbal communication skills in English are required. Knowledge of an additional language is a plus
- You are proactive, organized, empathetic, collaborative, positive, and flexible
- Experience in product management or similar is a plus
- Ability to work Pacific Standard Time hours
What the job involves
- We are on the lookout for a talented customer success manager who will be responsible for continuously driving value for our customers by ensuring smooth onboarding, providing top-notch support, promoting product adoption, communicating best practices, uncovering upsell opportunities, and overseeing the renewal process
- Own and drive the whole customer lifecycle
- Build strong relationships with our key customer stakeholders to understand their needs and ensure their success with airfocus
- Manage onboarding, drive adoption and engagement
- Secure customer renewals and identify upsell opportunities
- Participate in internal cross-functional improvement projects
- Manage & deliver best-in-class support
- Listen to user feedback and be the customer's voice in our company
- Educate our users by creating content for our help center
- Conduct live demos and training sessions online
Our take
Airfocus is a German-born software company building prioritisation and company road mapping solutions for teams and decision-makers. Armed with the understanding that the choices made in strategic planning could lead to failure without the right resources, airfocus’s software aims to help unify companies under key objectives and communicate to employees and shareholders the best roads to achieve them.
A key feature of airfocus’s platform is its ability to integrate with popular task management systems such as Trello, Jira, and Asana, making it an easy-to-install addition to employee suites.
Though it is getting a footing in Europe, airfocus is up against American competitors such as Productboard and Roadmunk, which is part of the reason it plans to open an office in the USA. Bagging platform customers from the American market will be key for airfocus in their bid to expand and attract Series B funding from US tech investors.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Company benefits
- Remote first team: Work from our cool HQ in Hamburg or anywhere in Europe - forever!
- Flexible working hours
- Equipment support: MacBook Pro or notebook and monitor of your choice
- Learning budget: We enjoy learning and growing while working on hard problems together. Every year you can spend your learning budget on your professional development (courses, books, classes)
- Healthy (and non-healthy!) snacks and beverages (if you're in Hamburg)
- Annual airfolks meet-ups!
Company HQ
Rotherbaum, Hamburg, Germany
Articles
Leadership
Malte Scholz
(CEO)Currently Featured Speaker at Product School. Previously Co-Founder at welevel and Senior Product Manager atePages.
Technical Director at welevel, IT Consultant at PTA GmbH, Javascript Developer at ePages.
Valentin Firak
(CRO)Commercial Project Manager at Enercon GmbH and Sales Manager at Vestas.
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