Senior Analyst, Mastercard
Product Management
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Domain experience in payments and disputes space is strongly preferred
- Proven experience with product development and management
- Comfortable getting into depth of data available through transaction flows that could be leveraged to enhance value propositions
- Demonstrated track record of achieving business targets and building business relationships
- Experience translating and applying business requirements (internal, external) to technical product requirements and product strategies
- Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive working relationships with internal stakeholders
- Superior communications, presentation and interpersonal skills with successful track record engaging at senior levels in organization and with customers
- Understands and can explain the business context and the associated customer use cases
- Verbal and written communication is clear and concise
- Can lead improvement team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality
What the job involves
- The Disputes and Post Transaction Experience team is looking for a Senior Analyst to help drive the product management of Alerts by consistently innovating and problem-solving. The ideal candidate is passionate about product management, highly motivated, intellectually curious, analytical, and skilled at cross-functional stakeholder management across technology, sales, legal and others
- Help evolve product strategy; define vision and roadmap to align to customer needs
- Help develop a prioritized view of customer needs and market opportunities by segment and use cases; evolve roadmap accordingly
- Manage development of cross-functional business requirements and communication to platform and technology teams; actively monitor and manage holistic product development schedule
- Define and monitor success metrics and KPIs to ensure product effectiveness; enhance offering based on performance and voice of the customer
- Identifying, evaluating and prioritizing opportunities in product to improve Mastercard’s footprint in the pre-disputes space
- Conduct data analyses and create business cases to gauge commercial impact of proposes product enhancements
- Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across Studio, product development and management framework, and end to end solution mapping and sequence flows followed by thorough validation with business owners
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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