• You will bring your expertise in navigating larger deals and have a proven track record of success in expanding client accounts
• The ideal mid-market Account Manager will be fanatical about customer success and growth
• A minimum of 4 years of sales experience, with a significant portion in account management or a similar role within the midmarket segment
• Demonstrated success in expanding client accounts and driving revenue growth in a B2B sales environment
• Proficiency in navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders
• Strong analytical and presentation skills, with the ability to effectively communicate data-driven insights to both internal and external stakeholders
• Proven ability to conduct engaging product demonstrations and lead impactful quarterly business reviews
• Adaptability and comfort in a fast-paced, rapidly changing sales environment
• Exceptional organizational skills and attention to detail, ensuring accuracy in all documentation and deal management
• Excellent interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams
• A positive, passionate, and creative mindset, combined with high-character qualities that align with our company values
• An open and hungry mind, always willing to improve through coaching and learn about our customers’ industries
• Bachelor's degree or higher, ideally in a relevant field

Desirable

• You would play a crucial role in driving sales growth by effectively engaging and managing relationships with customers in the mid-market segment
• This is a key role within the organization, as MaintainX has seen (and will continue to see) triple-digit, year-over-year growth; thus, creating a need for world-class client care and management
• This is an exciting opportunity for someone wishing to be a part of both client retention and expansion
• This is a difference-making, meaningful, high-responsibility role, and we expect the rightcandidate to be someone who thinks outside the box, thrives under pressure, and is laser-focused on the client
• Ownership - You will own a “book of business” from post-sale handoff through renewal and expansion. You would use your B2B sales or account management experience to effectively engage and build relationships with mid-market customers. Know your clients like family and take care of them as such
• Expansion - Happy clients tend to expand. You will leverage your experience in navigating larger deals to identify and capitalize on expansion opportunities within existing accounts, ensuring client satisfaction and long-term business partnerships
• Prospecting - You will take a proactive approach in identifying customer needs and providing innovative solutions, going above and beyond to deliver exceptional service and exceed customer expectations
• Presentation - You will conduct quarterly business reviews to assess client satisfaction, identify areas for improvement, and present product demonstrations that showcase our offerings in a compelling and tailored manner and the value and impact of our solutions
• Organization - You will need to manage multiple tasks simultaneously such as client requests, demos, proposals, follow-ups, etc. It’s imperative that you stay organized and nothing falls through the cracks
• Systems – We’re a tech company, so we provide you with great technology to do your job. You will become a master of using systems like Salesforce, Outreach, ZoomInfo, and others
• Forecast - You will accurately manage your sales pipeline and forecast monthly and quarterly expansion opportunities with +/- 15% accuracy
• Document - Exhibit meticulous attention to detail and organizational skills, ensuring accurate and timely documentation of customer interactions, deals, and progress
• Startup Mentality – You will embrace the entrepreneurial, grind-it-out mentality of building something new