Customer Support Representative, Miro
+ Equity
2-3 days a week in office
Visual workspace for innovation.
Open for applications
Visual workspace for innovation.
1001+ employees
Open for applications
+ Equity
2-3 days a week in office
1001+ employees
Company mission
To empower teams to create the next big thing.
Role
Who you are
- 1-3 years of experience in a customer-facing role. SaaS experience is a huge plus
- An effective collaborator; supportive of other team members in their success
- Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
- Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
- Ability to monitor the progress of your projects and anticipate roadblocks
What the job involves
- At Miro, we’re a diverse team that takes pride in offering our customers a product, experience, and support in their language
- This person will be working with customers to expand our offering while gaining skills in troubleshooting, technical expertise, problem-solving, and effective communication by phone, chat, and tickets
- Mironeers work in a hybrid model, with 2-3 days a week in office culture as our baseline
- We dream big, work hard, and play as a team to win the world
- As a rapidly growing company, there are opportunities for internal growth and career development
- Critically analyze and respond to queries from existing and new customers/users relating to billing, pricing, licenses, product, and user management
- Proactively ensure the stability of Miro’s major functions and systems in seamless collaboration with developers and function leads
- Be a power user of Miro and acquire a detailed understanding of our product and internal systems
- Collaborate within and outside of your team to support broader business objectives
- Lead or participate in projects to improve our internal team or external company processes
- Perform translation activities linked to localization needs (website, product, knowledge base)
Our take
Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.
Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.
Miro’s initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 35 million users and is trusted by enterprises such as VMware, Zendesk and Frog. As part of its ongoing battle with Zoom, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2022
$400m
SERIES C
Apr 2020
$50m
SERIES B
Total funding: $476.8m
Company benefits
- Excellent Medical, Dental + Vision health benefits
- 401k matching + Stock options
- Free lunches + Office snacks
- Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
- Distributed team across offices globally
Company values
- Play as a team to win the world - We work, learn, and celebrate in collaboration rather than alone.
- Focus on impact and make it happen - We dream big, prioritize outcomes that matter most, and own our commitments.
- Learn, grow and Drive change - We reflect openly on our successes and failures and apply learnings for our work, team, and self-development.
- Practice empathy to gain insight - We look from the perspectives of customers, users, and each other, to deepen understanding.
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Andrey Khusid
(CEO)Prior to Miro, they founded Vitamin Group specialising in digital technologies and multimedia projects.
Oleg Shardin
(Board Member)They have a Master's degree in Strategic Management. They founded the Vitamin Group in 2005 prior to founding Miro. Initially served as COO for Miro.
Salary benchmarks
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Diversity, Equity & Inclusion at Miro
Isabelle Kappetein (Diversity and Inclusion Specialist )
- We are very proud of our 12 Employee Resource Groups. These Mironeer-led spaces help foster a diverse, inclusive workplace, that’s aligned with our values and our collaborative mindsets. With over 100 nationalities represented working from 12 hubs in 8 different countries, our global community flows beyond borders.
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