Engineering Manager, DoorDash
Order Accuracy
$201.9-302.9k
Local food delivery platform
Open for applications
Local food delivery platform
1001+ employees
Open for applications
$201.9-302.9k
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- BS, M.S., or PhD. in Computer Science or related field
- You have 2+ years of engineering leadership experience as an EM on a full-stack team
- You have 7+ years of industry experience
- You’re an owner - driven, focused, and quick to take ownership of your work
- You are impact driven - you sign up for and drive high-business impact
- A strong hands-on technical leader and strong product sense
- Humble - you’re willing to get into the details and you’re open to feedback
- You have experience navigating ambiguous business problems and tackling high-scale technical challenges
What the job involves
- DoorDash is seeking a talented Engineering Manager to lead our Order Accuracy team which is part of our Delivery Excellence pillar
- Our pillar’s vision is to ensure 100% of orders placed on DoorDash are delivered with the highest quality. Aligning to the overall quality vision, this team’s goal is to ensure every customer who orders on DoorDash receives their products accurately, all the time
- This team specifically focuses on reducing the Missing & Incorrect (M&I) items delivered metric. Improving accuracy is a complex and challenging problem
- To achieve our goal of 100% accurate orders, we plan to collect ground truth, implement ML models, and adopt the latest technologies
- This team develops products for all three audiences of DoorDash including Consumers, Dashers, and Merchants
- As the manager for the Order Accuracy team, you will manage a team of mobile, fullstack and backend engineers
- You will be responsible for driving the technical vision, strategy, and execution of the team charter
- You will also collaborate greatly with new businesses, verticals and marketplaces to ensure that we can provide the right degree of personalization when it comes to fulfillment of our deliveries/tasks
- Work on solving one of the complex problems at DoorDash with high visibility and direct sizable impact to the bottomline of our business
- Innovate on behalf of our audience, Customers, Merchants and Dashers to solve this challenging problem
- Work on creating a perfect pickup experience for dashers while picking up items from Merchants
- Guide strategy for the Order Accuracy team and also contribute to the overall quality of deliveries by DoorDash
- Scale the team by growing internal talent and attracting world-class talent
- Grow in your career with unique and challenging opportunities to expand your skill set
Otta's take
Theo Margolius
COO of Otta
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- We are doers
- We are learners
- We are leaders
- We are one team
Company HQ
Mid-Market, San Francisco, CA
Founders
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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