Business Operations Manager, Amazon
WWFE - Strategy, Operations, & Shared Services
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience using Microsoft Excel to manipulate and analyze data
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- 4+ years of experience in a strategy consulting, business planning, business management and/or chief of staff role
Desirable
- Experience working within a high-growth, technology company
- Experience in finance, business management and sales operations
- Strong cross-group collaboration skills and ability to drive coordination across all levels and stakeholders
- Proven experience managing tight and demanding schedules
- Strong written and verbal communication skills
What the job involves
- AWS is hiring a Business Operations Manager in Worldwide Field Enablement (WWFE)
- They will serve as a trusted advisor to the Head of AWS Global Sales - EMEA Field Enablement and the extended leadership team
- They will think holistically and strategically about key operational rhythms, business processes, organizational communication, and enabling effective business planning
- The Business Operations Manager will provide thought leadership and planning discipline, enabling the right strategic decisions and helping rapid business execution
- They will bring a unique balance of leadership, strategic thinking, cross-group collaboration, influence, and communication skills. Equally important, Business Operations Manager will know how to “just get things done”
- Rhythm of the Business (ROB) Management: Design and manage the rhythm of meetings that enable WW Enablement to run the business. This will include All hands, Weekly Business Reviews (WBR), Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs). Ensure preparation and clear agendas that address top issues. Track decisions and actions to completion. Help the business run smoothly and effectively
- Business Management: 1/Budgeting, 2/Headcount, 3/Vendor Management, and 4/Travel and Expenses
- ROB Communications: 1/Internal-facing team Slack channel management, 2/Org and Team level distribution list management, and 3/WWFE ROB & Culture Calendar
- Business Operational Excellence: 1/Maintain digital presence for internal sites with consistent branding (e.g. Wiki and Smartsheet), 2/SOPs and Templates (Best Practices), and 3/Automation & Enhancements (e.g., Smartsheet)
- WWFE Culture & Engagement related activities
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Founders
Jeff Bezos
(Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO (not founder))Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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