• If you have a passion for creating exceptional customer delivery experiences, history with Salesforce, are data and process-driven, and enjoy solving problems in a highly ambiguous environment, we would love to hear from you!
• Someone who not only knows how to bring together teams to deliver great outcomes to our customers, but who sees technology, process and organizational problems, and is driven to fix them
• 8+ years of work experience as an active Project Manager with responsibility of managing software development projects, cross-functional teams larger than 10+ and schedules to on-time delivery
• 5+ years of experience in a customer facing project management role - preferably within a Professional Services organization
• Experience working directly with business executives: CIO, CTO, PMO in an advisory role
• Ability to multi-task and create positive outcomes under deadlines
• Natural problem-solver, comfortable with complexity and ambiguity
• Proactive and passionate: independently solving conceptual problems, and delivering results in challenging situations on time and in scope
• High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business
• Up to 25% travel

Desirable

• This is not your typical Staff Project Manager role; this is an opportunity with built in trust, responsibility, and autonomy from the start
• The Staff Project Manager role plays one of the most important parts in AgentSync’s customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience
• AgentSync is growing rapidly, and we’re committed to keeping our customer projects and execution proportionally effective as well as tightly managed - i.e. as painless and efficient for customers as possible
• In order to do this, we need to have a high bar for our work product, and the Delivery team sits at the center of delivering on those commitments to our customers
• We’re currently looking for a Staff Project Manager to be a key leader in our business
• Oversee and guide the delivery of multiple projects from start to finish, ensuring successful outcomes and exceptional customer experiences
• Coordinate a cross-functional internal team to drive project success, remove roadblocks, and escalate issues as necessary
• Proactively track and communicate project progress, risks, and schedules with customers and internal AgentSync teams throughout the project lifecycle
• Manage project budgets and resources to help customers realize the value of AgentSync products through a world-class experience
• Ensure the customer experience with AgentSync consistently exceeds expectations
• Build and maintain strong relationships with customers and stakeholders, becoming a trusted partner to client executives (CIO, CTO, PMO) and gaining the confidence of business stakeholders
• Foster positive team dynamics and relationships with customer stakeholders, addressing issues to maintain healthy and productive customer relations
• Stay updated on and maintain strong expertise in AgentSync products and roadmap
• Act as a strategic “voice of the customer” and thought partner for our teams

• Please note, if you recently applied to the Contract Staff Project Manager role, your application is still being considered for this role; please do not reapply