Account Manager, Thunes
Europe
Simplifying international payments
Job no longer available
Simplifying international payments
201-500 employees
Job no longer available
201-500 employees
Company mission
To connect every corner of the world and make the global economy accessible to all.
Role
Who you are
- You’re a natural people person who isn’t afraid to get scrappy to solve customer issues
- You’re excited to become an expert in the high-growth technology businesses that rely on Thunes
- You’re an energized and organized self-starter
- You’re highly analytical and have a track record for improving the processes and organizations around you
- 3+ years’ experience in B2B BD/AM in an enterprise sales environment
- Extensive hands-on partnerships and/or account management experience working with financial institutions & enterprise clients in UK & Europe
- Track record of top commercial performance in a Payments business with proven ability to grow revenue share
- Operationally focused, with an ability to methodically grow a live account, coordinating internal teams using planning, metrics, and organizational structures
- Evidence of expertise in CSM (customer success management) with a metric driven, rigorous and programmatic framework approach
- Excellent negotiation skills with the tenacity to drive commercial value in upsell and cross sell scenarios
- Strong decision maker, able to prioritize through competing demands and complex problems
- Ability to manage multiple stakeholders, including compliance, legal, solutions delivery, treasury, and finance
- Driven, flexible, self-motivated, go-getter, able to accept change and with the ability to work at pace in a rapidly growing and changing environment
- Analytical ability to manage complex reporting, pricing, and cost considerations
- Ideally bi-lingual English plus at least one European Language & able to communicate effectively (written and spoken) at an advanced business level in both languages
What the job involves
- Reporting to the Head of Account Management - Europe, the Account Manager will be focused on scaling our relationships with our existing large clients including banks, MTO’s, PSPs, wallets & fintechs
- You will be responsible for forming deep relationships with these key accounts in Europe
- You will be their trusted advisor for our products and services. Leveraging this relationship, you will provide a world-class customer experience for your accounts, driving revenue growth through cross and upsell opportunities
- Ensures satisfaction amongst existing accounts to achieve positive account retention and contractual health
- Develop account plans and strategies and execute on them to increase revenue and market share
- Continually drive revenue within accounts through cross and up sell opportunities
- Be an advocate for their business, help the company to understand their demands/needs
- Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our product and service
- Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.),
- Full ownership of customer requests and exploring new opportunities to add value
- Acts as trusted partner ensuring account retention, contractual health, well-being, and maximum satisfaction of clients
- Ensures best-in-class, methodical partner management rooted in KPIs
- Ensures all specific reports and records are completed within timeframe, including utilization of CRM tool with precision
- Provides timely feedback to leadership about performance, sales activity, account management status and ongoing strategy
- Initiate and maintain strong working relationship with colleagues and customers to ease communication channels and facilitate resolutions for issues
Salary benchmarks
Our take
The way we pay has changed considerably in recent years, but sending international payments online can still be time-consuming and overly complex. Thunes solves this problem by making cross-border payments quicker and easier.
Thunes allows businesses to process payments anywhere in the world, improving their revenue. The company has managed to differentiate itself from traditional payment platforms thanks to their flexibility, transparency and low cost. They have also avoided competing with payment giants such as PayPal, who they now number as a customer. Other clients include Uber, Deliveroo and Grab.
In 2023 Thunes opened offices in Beijing after entering the Chinese market in 2021. This coincides with $60 million in Series C funding that is going towards the expansion of Thunes into new markets via cross-border payments which, alongside China, include Latin America and the Middle East. This indicates a strengthened global reach for Thunes.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2023
$12m
SERIES C
Jun 2023
$60m
SERIES C
Total funding: $232m
Company benefits
- Bonuses
- Regular learning opportunities
- Volunteering opportunities
Company values
- We support personal economies and encourage global inclusion
- We build relationships, not just networks
- We take our responsibilities seriously
Company HQ
Downtown Core, Singapore
Articles
Leadership
Peter de Caluwe
(CEO & Executive Chairman)Previously served as CEO of Ogone and as CEO of Payments at Naspers.
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