Senior Support Software Engineer, Splunk
$139.8-216.3k
Salary dependent on location + Eligible for incentive compensation
More information about location
Data security & observability platform
Be an early applicant
Data security & observability platform
1001+ employees
Be an early applicant
$139.8-216.3k
Salary dependent on location + Eligible for incentive compensation
More information about location
1001+ employees
Company mission
To allow clients to focus on the business outcomes that data can deliver by helping organisations use their data to answer questions, take actions, and achieve business objectives
Role
Who you are
- Coding proficiency in the following languages with the ability and interest to quickly learn new languages: Python, Shell Scripting (Bash), intro level experience with React (JavaScript) is a bonus
- Linux server management experience
- Familiarity with AWS Data Center instances
- Excellent communication skills and a history of collaborating effectively with cross-functional teams. Your audience for the internal tool is your fellow Splunkers!
- Operational excellence: you think beyond feature delivery into how your code and systems are serving customers in production
- Your ability to ideate, build consensus, and effectively roll out changes will be pivotal in improving troubleshooting time for technical support engineers, and ultimately for the Splunk customer experience
What the job involves
- As a member of the Splunk Support Operations Team, you will be helping to build and maintain systems that allow us to better serve our customers
- We're looking for a Sr Support Software Engineer to help us maintain existing support owned tools in addition to helping us think outside the box when it comes to innovation
- This role empowers you to be a catalyst for positive change, driving innovation and improvement across the Support organization
- Our operations team maintains an internal tool that allows technical support engineers to effectively troubleshoot
- You’ll be responsible for evaluating new opportunities to advance the services capabilities based on feedback and our ever-growing platform of services, ensure a user friendly experience for our engineering and development teams, integrate with our internal on-premise and cloud utilities and develop on an innovative suite of products and services
- As a member of the operations team, you’ll also get to work with engineers and developers all across our organization, allowing you access to services and features that could be used for further development, as well as provide feedback ahead of core launches
Our take
Splunk was founded to produce software for searching and analysing machine-generated data for clients. The platform provides live data insights and is an attractive option due to its flexibility, scalability and ability to process real time data.
The company has evolved significantly since being founded, implementing developments in augmented reality, machine learning and mobile technology. Further, the company's transition to the cloud has allowed it to provide new offerings, and proved its ability to move with market trends.
Acquired by Cisco in 2024, Splunk now benefits from Cisco's user protection, breach protection and threat intelligence capabilities. The company will continue to deliver its security products, and also has plans to enhance its portfolio moving forwards.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2007
$25m
SERIES C
Jan 2006
$10m
SERIES B
Total funding: $40m
Company benefits
- Paid parental leave
- Work from home opportunities
- Health Care and Insurance
- Paid Time Off
- Education reimbursement
- Electric car charging stations
- Employee Assistance Program (EAP)
- Stocked kitchens
- Gym discounts/onsite fitness centers
- Pet insurance discount
- Student loan resources
- Cool workspace with collaborative environments
- 529 College Savings Plan
Company values
- Innovative: Splunk values people committed to improving the future
- Fun: Splunk believes in fostering a positive atmosphere and celebrating its successes
- Disruptive: Splunk is always looking for ways to be more efficient and better
- Open: Splunk values honesty and inclusivity, with an open-door policy
- Passionate: Passion for its customers and products is what drives Splunk to keep improving
Company HQ
South Beach, San Francisco, CA
Articles
Leadership
Gary Steele
(EVP & GM of Splunk at Cisco, not founder)Was CEO and President of Splunk before it became a Cisco company. Previously CEO at Proofpoint and Portera, VP at Sybase, and Market Development Manager at Sun Microsystems.
Diversity & Inclusion at Splunk
- Our diversity, equity and inclusion strategy is built on three key pillars: growing a diverse workforce, nurturing our culture of inclusion in the workplace, and driving positive change in the marketplace for Splunkers, customers and partners
- We are committed to recruit, retain and develop high-performing, innovative and engaged Splunkers with diverse backgrounds and experiences. We created the DEI at Splunk Council (DISCO) to set and track progress on diversity, equity and inclusion across all functions and geographies
- We have also implemented processes, tools and education to try to prevent unconscious bias across our hiring and talent recruitment processes. It has also given us a company-wide vernacular to label bias where we see it
- We know that Splunkers are made up of a million different data points. And we’re committed to cultivating a culture of inclusion and making Splunk a place where everyone can thrive
- Our Employee Resource Groups (ERGs) provide community for underrepresented groups and allies, offering support, mentoring and networking opportunities. We now have nine employee-led ERGs, including Pride, Womxn +, Veterans, Somos (Latinx), Black Employees and Mentors (BEAMs), Disabled=*True, Pilipinx, Natives, and Neurodiversity
Share this job
View 10 more jobs at Splunk