Team Lead, Deel
Mobility Team
Global payroll for employees and contractors
Be an early applicant
Global payroll for employees and contractors
1001+ employees
Be an early applicant
1001+ employees
Company mission
To make a change for people everywhere by empowering companies to eliminate hiring borders—so anyone, anywhere in the world, can access new opportunities.
Role
Who you are
- You have proven experience leading a Customer Support, Mobility , Credit Control or other operations related team within a rapidly-growing company in a Team Lead or Manager role for at least 1 years
- You have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting
- You are a flexible team player, and enjoy working on a diverse team
- You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
Desirable
- Previous experience with operations/ payroll /mobility /credit control or finance/ accounting
- You have experience working with clients and team members from multiple countries and across multiple time zones
- You have experience working on a remote team
- You have experience working at a high growth start-up or scale up
- You have Fintech or HR tech experience
- You are multilingual
What the job involves
- Managing a growing team of Mobility specialists who help new customers with visa processing flow
- Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs
- Becoming an expert user of the Deel platform so that you can enable specialists to deliver effective training to new joiners , educate customers whenever needed and provide credible guidance on features and functionality
- Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members
- Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects
- Providing training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development
Our take
Remote work is growing exponentially, but global onboarding and payments haven't caught up. Deel is a payroll platform for remote teams that connects localised compliance and payments in one system of record, and automates everything.
Deel's goal is to offer every company that hires remote talents a one-stop-shop that makes onboarding, global compliance, and payments easy. The company's growth curve is one for the books, as it has been able to grow its customer base and team at an impressive rate. Its valuation follows suit, and Deel boasts being one of few businesses to hit $10+ billion just a year after hitting unicorn status.
With remote working here to stay, Deel has proven it got in at the right time, being well placed to capitalise on the trend of globally distributed teams. With such impressive backing, the company should be able to keep its success up as it moves into the future, bolstered by the release of new products and integrations that amplify the impact of its offering.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
277% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$50m
LATE VC
Oct 2021
$425m
SERIES D
Total funding: $678.9m
Company benefits
- Flexible Paid Time Off
- Parental leave
- The option to be paid in digital currency or the currency of your choice
- $100 per person per month Health and Wellness budget
- $30 per person per month Learning and Development budget
- FlexWork - you choose where you work - from your home, the beach, a Deel office, or through our WeWork global membership program
Company values
- Genuine Care: Care is our cornerstone and our competitive advantage. We deeply care for out customers and teammates. We demonstrate it in our every action and communication.
- Default Optimism: We are happy people. We focus on the good and consider ourselves critical optimists. Of course, bad days happen, but we always see our glass as half full.
- Deel Speed: Proactivity beats reactivity. We believe debating if an approach is optimal or suboptimal. We are detail-oriented and act, build, and iterate fast.
- Unequivocal Transparency: We are direct and transparent. The only way to resolve conflicts, avoid politics, and ensure alignment is through respectful, open communication.
- Dig Deeper: When tackling problems, we dig to the root cause to understand why they exist. A quick fix today can become a breaking point tomorrow.
- Analyse then Automate: We are a data-driven company. We track and automate to ensure we know where we are headed and ensure there is a clear road ahead.
- Compete to Win: We hustle and innovate with our teammates and partners to ensure competitiveness. We want to win every Deel, everywhere.
- Organize and Share: We are organized and efficient. We structure and share information across the organization. Knowledge and its transferability are key to scale.
- Thoughtful Frugality: We treat the company's resources like our own. We put the company's best interest first when making decisions.
Company HQ
Mid-Market, San Francisco, CA
Articles
Leadership
Alex Bouaziz
(CEO)Previously a Researcher in Environmental Engineering at Imperial College London. Co-Founder and former CEO of Lifeslice.
Shuo Wang
(CRO)Previously a Researcher at MIT Newman Lab. Co-Founder and former CTO of Aeris Cleantec.
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