Sales Specialist, Sprinklr
Contact Center as a Service
Unified-CXM platform
Job no longer available
Unified-CXM platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- You bring 4+ years of experience in creating large enterprise-wide software deals specifically in the Customer Care/Customer Service industry. Your strong operational background will demonstrate your process-driven sales approach, consistently producing track records of the meeting and exceeding goals
- Experience selling technologies such as Contact Center as a Service (CCaaS), Customer Service software, IT Service Management software and/or CRM software
- Passion for selling in a collaborative team-selling environment
- Experience working with channel partners in both a referral and/or resell motion
- You are intellectually confident with a track record of being in the top 10% of what you do both personally and professionally
- You persevere (never give up attitude) and possess a winning mindset in all that you do
- You are fearless, allowing you to keep pace with our fast-moving markets while advancing us in the Customer Experience revolution
- You possess a growth mindset and are curious about your approach to life. You demonstrate a desire to learn and adopt coaching to adapt and evolve continuously
What the job involves
- You will identify and drive net-new Sprinklr Service opportunities across existing customers and new logos
- You will partner with AE’s in their division on existing Sprinklr Service opportunities and own a set of key targeted accounts within your assigned territory
- You will recruit and collaborate with channel partners from the Contact Center as a Service (CCaaS) universe in harmony with our Alliances team
- You will identify, negotiate, and close large deals in a defined territory. You identify and influence decision-makers and key stakeholders, as such CMOs and CTOs of some of the biggest brands in the world. Your focus will be working with our clients to build solutions that allow them to win
- You will be actively seeking out new sales leads and business opportunities through active networking and using business referrals. You are curious and will constantly be looking for ways to enhance your knowledge of our industry, market and competitors to provide that sales edge needed to close business and generate revenue
- You will be at the forefront of leading change as Sprinklr continues to impact the Customer Experience revolution! It is not just social; it’s the entire relationship between global brands and consumers that’s changing and, as social interactions evolve, Sprinklr is right in the middle of it. Your desires and abilities to embrace this change and understand how social media platforms can impact the various functions of a large organisation are critical to being an innovative inspiring leader for us
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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