Deal Fulfilment Executive, Multiverse
More information about location
1-5 days a week in office
Providing equitable access to economic opportunity for everyone.
Job no longer available
Providing equitable access to economic opportunity for everyone.
501-1000 employees
Job no longer available
More information about location
1-5 days a week in office
501-1000 employees
Company mission
Multiverse's goal is to break the expensive barrier between education and employment that is holding back companies and people.
Role
Who you are
- Ideally you will have prior experience in a deal fulfilment or candidate success role, preferably within a customer success or admissions environment
- Analytical Skills: Ability to analyse data, identify trends, and use these insights to make informed decisions and drive deal fulfilment
- Attention to Detail: Since this role involves evaluating candidate suitability, a keen eye for detail helps in making accurate and consistent evaluations
- Interpersonal Skills:In this cross-functional role, maintaining a smooth collaborative relationship with multiple teams, including sales, marketing, and tech, is essential
- Adaptability: Ability to thrive in a fast-paced, ever-changing environment, adjusting strategies as necessary to respond to new circumstances
- Communication Expert: Excellent verbal and written communication skills for effective coordination with internal teams and engagement with candidates
- Sales Aptitude: To successfully promote Multiverse's programmes to prospective candidates and spark interest, a strong handle on sales or marketing techniques is a must
- Time Management: Since they need to meet set targets and deadlines, excellent organisational and time-management skills are crucial
- Decision-Making Ability: Can make sound, informed decisions quickly, especially under pressure or when faced with uncertainty
- Persistence: Diligence and resilience in the face of challenges, with a persistent focus on achieving deal fulfilment targets
- Customer-Centric Focus: Striving to provide an exceptional candidate experience throughout the process, aiming for high candidate satisfaction
- Enthusiasm: Ability to infuse excitement and maintain a positive attitude to motivate potential candidates and team members alike
- Strategic Thinking: Ability to align daily tasks and goals with the broader organisational objectives
- Problem-Solving Skills: Capable of identifying potential challenges in fulfilment targets and creating effective solutions promptly
- Commercial Acumen: Understanding how to balance potentially competing priorities, such as revenue generation, client retention and candidate experience
What the job involves
- We are seeking an ambitious and enthusiastic Deal Fulfilment Executive to join our Admissions team within the Customer Success Operations department at Multiverse
- In this role, your primary focus will be to deliver on deal fulfilment targets, whilst ensuring candidates are of the highest quality and well-matched to our diverse programmes
- Evaluate and ensure the suitability of candidates against Multiverse standards, approving applications from candidates who meet our programme requirements, thus ensuring deal and revenue fulfilment
- Work in collaboration with the Marketing, Launch and Sales teams to meet fulfilment targets, leveraging cross-functional resources and aligning operational goals
- Implement and execute top-of-funnel initiatives to attract prospective apprentices, effectively marketing Multiverse's programmes to these candidates and driving candidate enthusiasm
- Deliver exciting and informative Information Sessions to candidates, educating them on the benefits of Multiverse apprenticeships, fostering enthusiasm and driving them to complete applications
- Monitor and influence candidate progress through the fulfilment funnel, using data-driven insights to identify potential issues and implement solutions
- Maintain an in-depth understanding of programmes and application processes, providing comprehensive support and guidance to candidates
- Collaborate with Tech and Marketing teams to streamline workflows and improve efficiency and effectiveness, with a continuous focus on enhancing the candidate experience
- Ensure the fair and consistent evaluation of all candidate applications against programme criteria, whilst meeting set targets and deadlines
- Mentorship of Candidate Success Associates, to ensure they successfully support fulfilment activities
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognizing the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratizing access to tech education.
Steph
Company Specialist
Insights
Many candidates hear
back within 2 weeks
58% female employees
96% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Equity - every Multiverse has ownership in the business through equity options
- Quarterly M-Powered Days to refresh and recharge
- End of Year Company Shut Down
- 27 days holiday, plus 1 life event day and 2 volunteer days
- Hybrid & remote working - weekly or monthly visits to the London Office
- Team fun - weekly socials and regular offsite events
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- We've got your health covered with private health insurance with Bupa, a medical cash back scheme with Medicash and Life Insurance with YuLife.
- Dependency leave, enhanced Maternity & Secondary Parental Leave
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Founders
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
Diversity & Inclusion at Multiverse
Siobhan Randell (Director of Diversity, Equity and Inclusion)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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