Senior Field AI/ Customer Success Engineer, Fiddler AI
$160-195k
Salary is benchmarked on San Francisco, California rates and may vary on further locations
Standardizing MLOps practices
Be an early applicant
Standardizing MLOps practices
21-100 employees
Be an early applicant
$160-195k
Salary is benchmarked on San Francisco, California rates and may vary on further locations
21-100 employees
Company mission
To build trust into Artificial Intelligence.
Role
Who you are
- BS/MS in Computer Science (AI/ML specialization), Statistics, Mathematics, or equivalent
- 2+ years of real-world experience working with ML models in production
- Comfortable with Kubernetes and public Cloud environments (AWS, Azure, GCP)
- Working knowledge of tools used for structured and unstructured data, messaging and workflow tools at scale. Tools like Hadoop, MongoDB, Snowflake, Bigquery, Spark, Kafka, Kinesis, RabbitMQ, Airflow, MLFlow, Luigi, Kubeflow, Argo
- Knowledge of machine learning frameworks such as TensorFlow, PyTorch or Scikit-learn
- Understanding of ML/DS concepts, model evaluation strategies and lifecycle (feature generation, model training, model deployment, batch and real time scoring via REST APIs) and engineering considerations
- Strong coding skills, preferably in Python
- Experience with large-scale industrial applications of deep learning in domains like Computer Vision, NLP and/or Speech-to-Text, a plus
- Excellent organizational, communication, writing and interpersonal skills
- Curiosity, ownership, empathy towards customers, willingness to learn new things and desire to inspire others are values we care
What the job involves
- You will act as a trusted advisor to our customers, while also building relationships with technical stakeholders
- Help deliver Fiddler onboarding services for our new customers
- You will act as the “Voice of the Customer”; regularly engaging them on status calls, educating on product roadmap and QBRs, managing escalations, while influencing our roadmap in partnership with our Product team
- Knowledge of data science concepts, including developing interpretable machine learning model tools to be used in Fiddler's product
- Ensure technical success for customer onboarding by writing custom code to integrate with their data pipeline using tools like Snowflake, Airflow, MLFlow, S3, Kafka, etc
- Develop FIddler platform integration to expedite onboarding with data platforms, workflow tools and ML platform
- Spearhead new opportunities in which Fiddler can provide the most value that will drive renewals and expansion
Our take
AI and machine learning are having a growing influence on how organizations make decisions. The problem with AI technology is that it's a black box. Companies are unable to know the inner workings of how they interpret data and arrive at their outcomes. It's not like traditional software, where a developer can check its code and figure it out.
Fiddler AI believes there's a need for a new type of explainable AI platform. It provides insights to customers so they see and understand how a particular system is making predictions. Plus, how those models can then be changed if bias is suspected. This increases trust and transparency in the technology.
Building trust in a market that is forecasted to grow over 30% per annum and reach a valuation of nearly $300 billion by 2026 is a smart move. It's no surprise that Fiddler AI already works with several of the largest banking institutions in the U.S., as well as online brands like Etsy.
Although, the complexities in AI will never go away. Maintaining high performance will always be challenging. Fiddler AI announced an investment from Alteryx in April 2023, vital financing for the need to fend off competitors such as Reflektion, Conviva, Rais, and Convr.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2021
$32m
SERIES B
Sep 2019
$10.2m
SERIES A
Total funding: $48.2m
Company benefits
- Health first - 100% of employee premiums for medical, dental, and vision are covered with HMO and PPO options. We also offer FSA for extra savings needed for dependent care and health expenses
- Recover and recharge - Relax, spend time with friends and family, or devote time to your hobbies with 15 days of accrued PTO, recover with 10 sick days, and rejuvenate with 6 recharge days on top of our 12 company holidays!
- Hybrid collaboration - Fiddler is a hybrid, digital first work environment. We offer a one-time $500 stipend for new employees to set up a home work environment. We welcome remote employees to visit our HQ and encourage quarterly visits for in-person collaboration
- Diversity and inclusion - We host diversity, equity, and inclusion (DEI) speakers to talk to us about what it means to be inclusive, how to give and receive feedback, and how to create a culture that listens. We also host diverse speakers for the Women of Fiddler
- Parental leave - Spend quality time with your new child away from work. We offer 100% paid leave for 12 weeks for non-birthing parents and 18 weeks for birthing parents
- Team building - We host trivia mornings, game nights, happy hours, summer picnics, and holiday parties virtually and in-person. Team leads are encouraged to organize monthly and/or quarterly team outings
Company values
- You are the company - Be an owner. Whenever you run into a problem, try to fix things first. Give constructive and actionable feedback
- Customers come first - We are here because of our customers and we are their trusted partners
- Build anti-fragility - Take risks, be adaptable, and rise to the challenge when faced with uncertainty
- Be responsible - We want to use our valuable time on this planet to help make the world a better place
- Simplify, simplify - Make things simple for everyone around you, whether that is our products, processes, or working styles
Company HQ
Ventura, Palo Alto, CA
Articles
Leadership
Krishna Gade
(CEO)Former member at Specialized types and Engineering Manager at Facebook. Previously Head of Engineering at Pinterest. MSc in Computer Science at the University of Minnesota.
Amit Paka
(COO)Former Senior Director of Product Management at Samsung Mobile. Founder and former CEO at Parable. Former Head of Product at Paypal. MBA from Berkley School of Business.
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