Customer Support Specialist, Bitfinex
Digital asset trading platform
Open for applications
Digital asset trading platform
201-500 employees
Open for applications
201-500 employees
Company mission
To give users the ultimate cryptocurrency trading experience.
Role
Who you are
- If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you
- Self-driven, and with the experience and capacity to contribute to our vision
- You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice
- Experience and a deep interest in working with Finance, Mathematics or Statistics
- Good understanding of trading and derivatives markets
- Strong analytical ability
- Experience in customer relations, ability to handle requests and inquiries is essential
- Excellent communication skills in English
- Passionate about cryptocurrency and blockchain world
- Detail-oriented
- Security and privacy focus
- Familiar with Office Suites (especially Excel)
What the job involves
- We’re currently looking for a Customer Support Specialist to join our team
- Effectively handles inquiries and requests from corporate and professional traders
- Continuously upgrade skill sets
- Lead by example to demonstrate full ownership of outstanding customer service
- Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
- Cross-team interactions
Our take
Since its 2012 founding, Bitfinex has consistently been one of the world’s largest crypto exchanges, supporting over 150 currencies and offering multiple trading options. Its popularity is largely down to how user friendly it is for all levels of trader, from beginner to pro.
For all its popularity, it’s impossible to ignore the controversies the company has faced, along with its sister currency Tether. This includes hacking and a highly publicized settlement with the New York Attorney General over an alleged $850 million loss cover up, as well as its involvement in a shadow banking operation which landed the perpetrator 6 years in prison.
It’s also worth noting however, that bad press has dogged a lot of major players in the crypto world. Given the massive disruption the crypto movement is causing, as well as the volatility of the market itself, some level of controversy seems inevitable.
Bitfinex’s supporters don’t seem to have been swayed by the headlines however, and the company continues to move on. In 2022, it gained access to the Single Euro Payments Area (SEPA), and by hiring former Grant Thornton senior manager Giles Dixon as Head of Licensing, the company is hoping to gain regulatory approval and licensing around the world.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
3% employee growth in 12 months
Company
Company benefits
- Room to grow
- Work with talented people
- Build a life-changing career
- Transparency and autonomy
- Open vacation policy
- Culture of Learning
- Offsites and team building
- Flexible hours
- Full remote
Company values
- Sense of Ownership – You are accountable and recognized for your work, leading a project from conception to launch.
- Team Player – We work quickly and collaboratively in the best interests of the team, encouraging and helping each other.
- High Performance – Being results-driven, we work fast and achieve the most significant impact without compromising quality.
- Passion – We share the passion for achieving the Bitfinex vision and want to make a difference.
- Positivity – We’re always positive and intended to inspire others to overcome any tough challenges. Whatever happens - we rise and shine brighter together.
- Community Oriented – Paying attention to details and understanding users' needs, we are committed to being a steward to the community and deliver the best services.
Company HQ
Wickhams Cay 1, Road Town, Tortola
Articles
Leadership
J. L. van der Velde
(CEO, not Founder)CEO at Bitfinex since 2013. Prior to joining Bitfinex, was CEO of investment firm PAG Asia Inc.
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